Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Certification
Languages
Disclaimer
Timeline
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Vineetha M

Summary

Highly competent professional with nearly 4 years of experience in banking operations, cash management, and client management. Currently working as a Teller Authorizer at HDFC BANK LTD. Skilled in monitoring operations and maintaining long-term customer relationships through high-quality service. Effective communicator with strong analytical, interpersonal, team management, and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Teller Authorizer

HDFC BANK LTD
09.2019 - 07.2024
  • Managing customer-centric banking operations and ensuring customer satisfaction by achieving delivery & service quality norms
  • Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time; and healthy business relations with clients
  • Responsible for processing all retail branch banking operations
  • Lobby Management, handling Customer Help Desk to resolve their Banking Queries
  • Dealing with forex transactions(Dealing with FCY DD, Outward remittance, inward remittance, FCY currency exchange, forex card loading and reloading etc
  • Responsible for cash and customer transactions like RTGS, Transfer, DD, Forex card loading
  • Handling Secured Inventories and Maintaining Registers
  • Handling Customer Complaints
  • AML Review and investigate all transaction alerts generated by the transaction monitoring system to identify any money laundering or financial crime cautionary flags
  • Prepare and escalate suspicious transaction reports (STRs) & Profiling of customers highlighted through the transaction monitoring alert process
  • KYC Complete KYC onboarding for new and pre-existing customer (KYC Refresh) by reviewing client documentation
  • Performing data quality review of Workstation KYCs for completeness, including ensuring all appropriate information is contained in the KYC to meet all regulatory, legal, bank and audit requirements
  • Perform the required KYC screening on new clients by documenting and corroborating the information obtained on the client as required by the KYC Procedures utilizing a variety of independent research sources
  • Analyze Client data, documentation and negative news in order to determine Client Risk Profile as established under the KYC Procedures
  • Complaint management Proactively dealing with customer complaints and enquiries, ensuring end to end management with regular communication and feedback
  • Building effective relationships with customers and keep them informed on progress of their complaint/enquiry to assist in the resolution of formal or informal complaints and to ensure customer confidence in the complaints process is maintained
  • Prioritize and deal with all customer complaints and members' enquiries in accordance with the Bank timescales and standards and aim to resolve them to the customer's satisfaction.
  • Monitored daily transaction processes and provided recommendations to improve accuracy and reduce errors.
  • Assisted in the development and implementation of internal controls to mitigate risks in operational workflows.
  • Managed day-to-day operations related to Inward and Outward Remittance Transfers .
  • Ensured the completeness and accuracy of customer instructions prior to processing.
  • Conducted daily reconciliations of Inward and Outward Remittance Transfers payments to ensure data accuracy.
  • Collaborated with internal teams to address payment-related queries and resolved issues in a timely manner.
  • Escalated system issues and worked with technical teams to provide solutions.
  • Monitored and reported suspicious activity in line with bank security policies.

Education

BBA - Business Administration

JUSTICE BASHEER AHMED SAYEED COLLEGE FOR WOMEN
Chennai, India
04-2019

Skills

  • PROBLEM SOLVING
  • BANKING OPERATION
  • ACCOUNTING
  • ACTIVE LISTENING
  • GOOD COMMUNICATION
  • Programming Languages: Python, SQL
  • Data Visualization: Power BI, Tableau
  • Data Analysis: Microsoft Excel, Data Cleaning, Reconciliation
  • Banking Operations
  • Analytical and critical thinking
  • Complaint handling and resolution
  • Team leadership and motivation

Personal Information

  • Gender: female
  • Nationality: Indian

Certification

  • AEDX AGN I (digital marketing).
  • KARNATAKA SILK INDUSTRIES CORP(industrial training).
  • KAUVERY HOSPITAL (Human Resources Management).

Certification

Data Analyst Certification

  • Focused on data cleaning, analysis, and reporting using tools such as Python, SQL, Power bi, Tableau and Excel.


BANKEDGE ( Banking & Finance TRAINING)

  • Probe- A three months certification in Retail Banking from Bankedge–academy for banking and finance. Gained knowledge about various aspects of Banking operations.

Languages

English
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)

Disclaimer

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Timeline

Teller Authorizer

HDFC BANK LTD
09.2019 - 07.2024

BBA - Business Administration

JUSTICE BASHEER AHMED SAYEED COLLEGE FOR WOMEN

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Vineetha M