Vineetha Wilson
Background Verification
bangalore
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Adsum Advisory Services Pvt Ltd. Excelled in operations management and strategic planning, boosting efficiency and compliance. Skilled in employment verification and verbal communication, adept at fostering international client relations and executing due diligence with precision.
Overview
8
8
years of professional experience
Work History
Manager of Background Verifications
Adsum Advisory Services Pvt Ltd
12.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Conduct background verifications.
- Handling client calls and mails.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Accomplished multiple tasks within established timeframes.
Background Verifications Specialist
ITGS Documents and Data Verification Services LLC
12.2021 - 03.2023
- Processing employment verification, contacting the universities and employers for confirming the candidates' details through calls/emails.
- Developing and implementing background verification and process that are compliant with all applicable laws and regulations.
- Conducted comprehensive research and risk analysis for candidate applications in due diligence cases.
- Strategically cost-efficient resources in diverse regions.
- Managed relationship with clients and vendors.
- Conducting international business verification and background checks.
- Prepared detailed Due Diligence reports, collaborating with legal, financial, and technical experts as needed for validation.
- Ensured compliance and quality assurance, improving efficiency and customer satisfaction.
Admin Executive
Upstart Business Solutions
05.2019 - 09.2020
- Scheduled appointments and meetings, organized materials, and prepared rooms.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Streamline and authenticate various forms of documentation, including applications, receipts, expenditures, and other documents.
- Provide training to housekeeping staff to ensure high standards of cleanliness and customer satisfaction.
- Handle secretarial duties, such as creating invoices and handling bank deposits.
- Oversee all aspects of office coordination and organization.
Manage cash flow, balances, and provide weekly cash reports.
Coordinate workflow and meetings to optimize office schedule.
Front Office Executive
Shakshi Wellness
06.2018 - 02.2019
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
Customer Support Executive
Intelenet Global Services
02.2017 - 03.2018
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
BBA - Business Administration
A J Aviation Academy
Bengaluru, India 04.2001 -
High School Diploma -
Holy Family Higher Secondary School
Kottayam, India 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Verbal and written communication
Talent acquisition
employment verification
International Background check
Due diligence
Digital Marketing
Languages
Malayalam
Bilingual or Proficient (C2)
Kannada
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Manager of Background Verifications
Adsum Advisory Services Pvt Ltd
12.2023 - Current
Background Verifications Specialist
ITGS Documents and Data Verification Services LLC
12.2021 - 03.2023
Admin Executive
Upstart Business Solutions
05.2019 - 09.2020
Front Office Executive
Shakshi Wellness
06.2018 - 02.2019
Customer Support Executive
Intelenet Global Services
02.2017 - 03.2018
BBA - Business Administration
A J Aviation Academy
04.2001 -
High School Diploma -
Holy Family Higher Secondary School
04.2001 -