Vineetha V Nair
Cochin
Summary
Driven Assistant Manager and Assistant Professor with a proven track record at HDFC BANK Ltd.-INDIA, enhancing customer service and productivity. Expert in Operations Management and fostering Customer Relations, significantly improving engagement and performance. Skilled in leveraging product knowledge and educational techniques to exceed objectives, demonstrating a strong blend of analytical and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
HDFC BANK Ltd.-INDIA
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Professor of Business Management
IHRD College of Applied Sciences
10.2017 - 04.2023
- Led group discussions and activities to stimulate student learning.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Encouraged student participation and provided feedback to improve student performance.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic, and vocational plans.
Education
MBA - Finance
MUSALIAR INSTITUTE OF MANAGEMENT
Pathanamthitta, India03.2013
Bachelor of Commerce - Taxation
NSS College
Changanacheri, India03.2011
Skills
- Task Delegation
- Employee Performance Evaluations
- Product and service knowledge
- Employee Scheduling
- Operations Management
- Sales Reporting
- Money Handling
- Customer Relations
Languages
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Assistant Manager
HDFC BANK Ltd.-INDIA
08.2023 - Current
Assistant Professor of Business Management
IHRD College of Applied Sciences
10.2017 - 04.2023
MBA - Finance
MUSALIAR INSTITUTE OF MANAGEMENT
Bachelor of Commerce - Taxation
NSS College
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