Vineeth Goyal
Bengaluru,Karnataka
Summary
To leverage my extensive experience in Change Management, driving operational excellence and compliance while contributing to organizational growth and innovation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Change Manager
Computacenter
04.2022 - Current
- - Lead end-to-end Change Management, ensuring adherence to ITIL processes and standards.
- - Supervise a team of 5 Change Analysts managing change reviews, dashboards, and escalations.
- - Drive Pre-CAB and CAB processes, monthly reviews, and vendor backlog resolution.
- - Handle emergency change reviews and critical incident escalations.
Problem & Change Manager
Kyndryl
09.2021 - 04.2022
- - Managed Change Management lifecycle including planning, impact analysis, approvals, and implementation.
- - Ensured compliance with processes, maintained ServiceNow records, and minimized failed changes.
- - Facilitated CAB meetings and collaborated with project management for large-scale initiatives.
- - Provided guidance and training to stakeholders on Change Management best practices.
Senior Change Manager
IBM India Pvt Ltd
01.2016 - 08.2021
- - Oversaw all phases of Change Management for the IAG account, ensuring SLA adherence and continuous improvement.
- - Conducted compliance reviews and created PIM documentation.
- - Facilitated CAB and ECAB processes and obtained approvals for significant RFCs.
- - Collaborated with regional leaders and technical teams to assess and authorize changes.
- - Tools: ServiceNow, BMC Remedy.
Problem Coordinator
IBM India Pvt Ltd
06.2015 - 12.2015
- - Managed reactive and proactive problem investigations and trend analysis.
- - Coordinated RCA documentation and reporting.
- - Acted as focal point for escalations across 2 accounts.
Senior System Analyst
IBM India Pvt Ltd
12.2012 - 05.2015
- - Deployed software via Symantec and Altiris consoles.
- - Provided remote installation support and compliance reporting.
- - Managed user accounts, mailbox configurations, and Active Directory permissions.
- - Handled a team of 3 for software deployment operations.
Incident Coordinator
IBM India Pvt Ltd
07.2010 - 11.2012
- - Managed ticket queues, escalations, and SLA tracking.
- - Conducted root cause analysis and process improvements.
- - Mentored new joiners and coordinated knowledge management initiatives.
Customer Service Associate
24/7 Customer Pvt Ltd
08.2007 - 05.2010
- - Delivered technical and customer support while achieving SLA targets.
- - Provided training to peers and supported process improvements.
Customer Service Associate
First Source
08.2006 - 07.2007
- - Assisted ICICI Pru Life Insurance clients with policy-related inquiries and issue resolution.
Education
B.Com - Commerce
Bangalore University
Bengaluru01.2009
Skills
- - Change Management (ITIL Processes)
- - Problem Management & RCA
- - ServiceNow & ITSM Tools
- - Technical Support & Troubleshooting
- - Process Improvement & Compliance
- - Stakeholder & Vendor Management
- - Technical Training & Team Leadership
Certification
- - ITIL v3 Certified (2016-05)
- - Basic Agile Awareness Training
Awards
- Outstanding Performance Award (2013), - 5 C-SAT Champ Awards (2011), - Delivery Excellence Performance Awards (2011), - Recognized for process improvements and service excellence
Personal Attributes
- - Excellent communication and interpersonal skills
- - Team player and quick learner
- - Strong analytical and problem-solving abilities
Timeline
Lead Change Manager
Computacenter
04.2022 - Current
Problem & Change Manager
Kyndryl
09.2021 - 04.2022
Senior Change Manager
IBM India Pvt Ltd
01.2016 - 08.2021
Problem Coordinator
IBM India Pvt Ltd
06.2015 - 12.2015
Senior System Analyst
IBM India Pvt Ltd
12.2012 - 05.2015
Incident Coordinator
IBM India Pvt Ltd
07.2010 - 11.2012
Customer Service Associate
24/7 Customer Pvt Ltd
08.2007 - 05.2010
Customer Service Associate
First Source
08.2006 - 07.2007
B.Com - Commerce
Bangalore University
Similar Profiles
Scott MacDonaldScott MacDonald
Solution Director / Field CTO at ComputacenterSolution Director / Field CTO at Computacenter
Jessica CliffordJessica Clifford
Project Coordinator at ComputacenterProject Coordinator at Computacenter
Rohit SailRohit Sail
Associate Technical Analyst at ComputacenterAssociate Technical Analyst at Computacenter
Shaik ArshadShaik Arshad
QA Test Analyst at VMwareQA Test Analyst at VMware
Firdaus Alam MansurFirdaus Alam Mansur
Sr. Business Analyst – Digital Transformation at ANZ (Australia & New Zealand Bank)Sr. Business Analyst – Digital Transformation at ANZ (Australia & New Zealand Bank)