Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Attributes
Timeline
Generic

Vineeth Goyal

Bengaluru,Karnataka

Summary

To leverage my extensive experience in Change Management, driving operational excellence and compliance while contributing to organizational growth and innovation.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Change Manager

Computacenter
04.2022 - Current
  • - Lead end-to-end Change Management, ensuring adherence to ITIL processes and standards.
  • - Supervise a team of 5 Change Analysts managing change reviews, dashboards, and escalations.
  • - Drive Pre-CAB and CAB processes, monthly reviews, and vendor backlog resolution.
  • - Handle emergency change reviews and critical incident escalations.

Problem & Change Manager

Kyndryl
09.2021 - 04.2022
  • - Managed Change Management lifecycle including planning, impact analysis, approvals, and implementation.
  • - Ensured compliance with processes, maintained ServiceNow records, and minimized failed changes.
  • - Facilitated CAB meetings and collaborated with project management for large-scale initiatives.
  • - Provided guidance and training to stakeholders on Change Management best practices.

Senior Change Manager

IBM India Pvt Ltd
01.2016 - 08.2021
  • - Oversaw all phases of Change Management for the IAG account, ensuring SLA adherence and continuous improvement.
  • - Conducted compliance reviews and created PIM documentation.
  • - Facilitated CAB and ECAB processes and obtained approvals for significant RFCs.
  • - Collaborated with regional leaders and technical teams to assess and authorize changes.
  • - Tools: ServiceNow, BMC Remedy.

Problem Coordinator

IBM India Pvt Ltd
06.2015 - 12.2015
  • - Managed reactive and proactive problem investigations and trend analysis.
  • - Coordinated RCA documentation and reporting.
  • - Acted as focal point for escalations across 2 accounts.

Senior System Analyst

IBM India Pvt Ltd
12.2012 - 05.2015
  • - Deployed software via Symantec and Altiris consoles.
  • - Provided remote installation support and compliance reporting.
  • - Managed user accounts, mailbox configurations, and Active Directory permissions.
  • - Handled a team of 3 for software deployment operations.

Incident Coordinator

IBM India Pvt Ltd
07.2010 - 11.2012
  • - Managed ticket queues, escalations, and SLA tracking.
  • - Conducted root cause analysis and process improvements.
  • - Mentored new joiners and coordinated knowledge management initiatives.

Customer Service Associate

24/7 Customer Pvt Ltd
08.2007 - 05.2010
  • - Delivered technical and customer support while achieving SLA targets.
  • - Provided training to peers and supported process improvements.

Customer Service Associate

First Source
08.2006 - 07.2007
  • - Assisted ICICI Pru Life Insurance clients with policy-related inquiries and issue resolution.

Education

B.Com - Commerce

Bangalore University
Bengaluru
01.2009

Skills

  • - Change Management (ITIL Processes)
  • - Problem Management & RCA
  • - ServiceNow & ITSM Tools
  • - Technical Support & Troubleshooting
  • - Process Improvement & Compliance
  • - Stakeholder & Vendor Management
  • - Technical Training & Team Leadership

Certification

  • - ITIL v3 Certified (2016-05)
  • - Basic Agile Awareness Training

Awards

- Outstanding Performance Award (2013), - 5 C-SAT Champ Awards (2011), - Delivery Excellence Performance Awards (2011), - Recognized for process improvements and service excellence

Personal Attributes

  • - Excellent communication and interpersonal skills
  • - Team player and quick learner
  • - Strong analytical and problem-solving abilities

Timeline

Lead Change Manager

Computacenter
04.2022 - Current

Problem & Change Manager

Kyndryl
09.2021 - 04.2022

Senior Change Manager

IBM India Pvt Ltd
01.2016 - 08.2021

Problem Coordinator

IBM India Pvt Ltd
06.2015 - 12.2015

Senior System Analyst

IBM India Pvt Ltd
12.2012 - 05.2015

Incident Coordinator

IBM India Pvt Ltd
07.2010 - 11.2012

Customer Service Associate

24/7 Customer Pvt Ltd
08.2007 - 05.2010

Customer Service Associate

First Source
08.2006 - 07.2007

B.Com - Commerce

Bangalore University

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Vineeth Goyal