Cooking
Vineeth Hari Kumar
Hospitality
Alleppey
Summary
Determined Corporate General Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
General Manager
Blackberry Hills Nature Resort & Spa
Munnar
10.2023 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Collaborated with cross-functional teams to develop innovative solutions.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Spice Grove Hotels & Resorts
Thekkady
10.2022 - 10.2023
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Malabar Escapes
Fort Cochin
04.2017 - 06.2022
- Prepared annual budgets with controls to prevent overages.
- Utilized enterprise risk management software to improve operational insight and planning.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed budget implementations, employee evaluations and contract details.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs for more than 8 years.
Resort Manager
Malabar Escapes
Fort Cochin
10.2015 - 04.2017
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant Manager - Operations
Malabar Escapes
Fort Cochin
10.2009 - 10.2015
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintain operational guidelines for staff.
- Generated operational reports for management on monthly schedule.
- Educated operations team on best practices, company policies and service excellence standards.
Steward
Malabar Escapes
Fort Cochin
10.2007 - 10.2009
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.
Trainee Captain
Hotel Vani
Changanacherry
06.2006 - 07.2007
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Catering Science & Hotel Management
Karpagam Arts & Science College
Coimbatore 06.2003 - 04.2006
Skills
Client account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
General Manager
Blackberry Hills Nature Resort & Spa
10.2023 - Current
General Manager
Spice Grove Hotels & Resorts
10.2022 - 10.2023
General Manager
Malabar Escapes
04.2017 - 06.2022
Resort Manager
Malabar Escapes
10.2015 - 04.2017
Assistant Manager - Operations
Malabar Escapes
10.2009 - 10.2015
Steward
Malabar Escapes
10.2007 - 10.2009
Trainee Captain
Hotel Vani
06.2006 - 07.2007
Bachelor of Science - Catering Science & Hotel Management
Karpagam Arts & Science College
06.2003 - 04.2006
Additional Information
I have been able to associate with Relais & Chateaux and managed to meet the association's standards for more than 8 years.
Interests
Photography
Identity
Passport No: T2585622
Date of Issue: 18-12-2019
Date of Expiry: 17-12-2029
Date of Birth: 03-11-1985
English Proficiency: C1; ECCTIS
Reference
Mervin Isaac, C E O: Spice Tree Resort - Munnar, Kerala
E-Mail: mervinisaac@gmail.com
Phone: +91 98473 23123
Samboo G, General Manager: Coconut Lagoon, Kumarakom, Kerala
E-Mail: samboogopalakrishnan62@gmail.com
Phone: + 91 98461 53842
Identity
Passport No: T2585622
Date of Issue: 18-12-2019
Date of Expiry: 17-12-2029
Date of Birth: 03-11-1985
English Proficiency: C1; ECCTIS
Reference
Mervin Isaac, C E O: Spice Tree Resort - Munnar, Kerala
E-Mail: mervinisaac@gmail.com
Phone: +91 98473 23123
Samboo G, General Manager: Coconut Lagoon, Kumarakom, Kerala
E-Mail: samboogopalakrishnan62@gmail.com
Phone: + 91 98461 53842
Identity
Passport No: T2585622
Date of Issue: 18-12-2019
Date of Expiry: 17-12-2029
Date of Birth: 03-11-1985
English Proficiency: C1; ECCTIS
Reference
Mervin Isaac, C E O: Spice Tree Resort - Munnar, Kerala
E-Mail: mervinisaac@gmail.com
Phone: +91 98473 23123
Samboo G, General Manager: Coconut Lagoon, Kumarakom, Kerala
E-Mail: samboogopalakrishnan62@gmail.com
Phone: + 91 98461 53842
Identity
Passport No: T2585622
Date of Issue: 18-12-2019
Date of Expiry: 17-12-2029
Date of Birth: 03-11-1985
English Proficiency: C1; ECCTIS
Reference
Mervin Isaac, C E O: Spice Tree Resort - Munnar, Kerala
E-Mail: mervinisaac@gmail.com
Phone: +91 98473 23123
Samboo G, General Manager: Coconut Lagoon, Kumarakom, Kerala
E-Mail: samboogopalakrishnan62@gmail.com
Phone: + 91 98461 53842
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