Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vinesh Mishra

Vinesh Mishra

Team Leader
Pune

Summary

Accomplished Team Leader with a proven track record at Tech Mahindra Limited & currently with Etraveli Group Pvt LTD. Enhancing team productivity and customer satisfaction through effective coaching and performance improvement. Skilled in analytical thinking and communication, I excel in problem-solving and teamwork, significantly boosting operational efficiency and collaboration. Recognized for strong analytical thinking, problem-solving, and collaborative leadership, with experience in coaching, hiring, and on-the-job training. Currently expanding technical expertise in Tableau, Google Analytics, and Jira to support data-driven decision-making and performance analysis.

Overview

11
11
years of professional experience

Work History

Team Leader

Etraveli Group PVT LTD
04.2025 - Current

Team Leader

Tech Mahindra Limited
03.2023 - Current
  • Managing Team of 15 members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Addressing employee Dis-satisfaction within my capacity to create a healthy work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Generated reports detailing findings and recommendations.
  • Fostered positive relationships with stakeholders and Clients to achieve Business objectives.
  • Facilitated on-the-job training for newly employed staff in collaboration with Training Team.
  • Resolved customer escalation by adhering to company objectives and guidelines .
  • Played a key role in the successful delivery of a pivotal business project focused on Customer Satisfaction and Coaching.
  • Managed group of 5 Team Coaches and lead them to achieve Business objectives by setting performance reviews and guidance to improve.
  • Lead employee engagement to enhance satisfaction and retention.

Team Coach

Tech Mahindra Limited
11.2020 - 10.2022

Customer Service Representative

Tech Mahindra Limited
07.2018 - 10.2020

Sr.Associate

EXL Services Limited
05.2014 - 05.2018


  • Worked for one of the Insurance Giant in US.
  • Managed customer satisfaction.
  • Helped customers with roadside Emergency claims.

Education

English

Bachelor of Arts
Pune
06.2021

Skills

Basic understanding of Scrum

Performance improvement

Deep expertise in the Airline industry, including operational and customer-facing roles

Acquiring knowledge in Tableau and Google Analytics for data visualization and insights

Managing Escalations from customers

Daily workflow improvement

Strong sales background in a highly competitive environment

Customer retention expert

Key performance indicators

Problem-Solving

Decision-Making

Excellent Communication

Teamwork and Collaboration

Microsoft Excel & Powerpoint

Team building

Analytical and Critical Thinking

Hiring and On Job Training

Timeline

Team Leader

Etraveli Group PVT LTD
04.2025 - Current

Team Leader

Tech Mahindra Limited
03.2023 - Current

Team Coach

Tech Mahindra Limited
11.2020 - 10.2022

Customer Service Representative

Tech Mahindra Limited
07.2018 - 10.2020

Sr.Associate

EXL Services Limited
05.2014 - 05.2018

English

Bachelor of Arts

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