Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Vinil Joy

Vinil Joy

Kollam,Kerala

Summary

Experienced professional with 5 years of expertise in Cisco Voice Network and Telecommunication systems. Seeking opportunities with a dynamic organization to enhance my skills and knowledge. Committed to working alongside dedicated professionals, leveraging my creativity and vision to contribute to our collective success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate Consultant

Infosys LTD
Bangalore
08.2021 - 12.2022
  • Manage and optimize Cisco VoIP infrastructure for reliability and performance
  • Managing user accounts, extensions, and voicemail setups, and assisting with user training and onboarding.
  • Responding promptly to service requests and troubleshooting issues reported by end-users.
  • Conducting regular system backups and disaster recovery testing to ensure business continuity
  • Troubleshooting and providing support of Cisco IPT for various clients.
  • Moving, Adding, Change and Deleting Extensions (MACD)
  • Configuration of user features such as Speed dial, Call Forwarding, Transfer, Call Park, Call pickup, Call Forward All.
  • Troubleshooting of IP Phone registration issues.
  • Installation and configuration of cisco jabber.
  • Configuring and support of Mst-Teams Client.
  • Troubleshooting and Configuring SIP Phones.
  • Configuration and management of Cisco Unity Connection
  • Bulk Administration (BAT) of IP Phones and IP Communicator.
  • Class of Service using Partitions and CSS.
  • Monitoring of Voice Gateway H.323, MGCP, SIP.
  • Configuration of Extension Mobility, MVA
  • Monitoring and Troubleshoot of Voice Interfaces like FXS, FXO and TI/El PRI.
  • Management of Voice Mail users.
  • Create daily and weekly reports and optimizing performance to reach threshold.
  • Various monitoring tools like RTMT, CDR, CAR, DNA and various debug.
  • Cluster level backup and DB replication in CUCM.
  • Monitoring Network devices in Solar Winds.

Senior Engineer

HCL Technologies Ltd
Bangalore
08.2018 - 12.2020
  • Oversee the design, implementation, and maintenance of Cisco IP Telephony systems.
  • Collaborate with cross-functional teams to deliver VoIP solutions aligned with business needs.
  • Troubleshoot issues, optimize call routing, and ensure quality voice services.

IT Analayst

STS Infotechnologies
Bangalore
02.2012 - 10.2012
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Assist in configuring and maintaining VoIP systems.
  • Provide technical support for troubleshooting and resolving VoIP-related issues.
  • Collaborate with senior team members to learn and contribute to network optimization.

Education

Bachelor of Engineering - Computer Science Engineering

PSN Engineering College/Anna University
Tirunelveli, TN
05.2011

Higher Secondary Education-Plus Two - Science And Maths

Auxilium ISC School
Kollam, Kerala
04.2007

High School Education-10th-grade - Science

Infant Jesus A.I School
Tangasseri, Kollam
04.2005

Skills

  • Cisco VoIP Device Management: Proficiency in configuring and managing Cisco VoIP devices, such as IP phones, softphones, and VoIP gateways
  • VoIP Call Control Platforms: Hands-on experience with VoIP call control platforms, including Cisco Unified Communications Manager, Cisco Unity, and Cisco Unified IM and Presence with Jabber
  • Network Monitoring: Ability to monitor and maintain the health of VoIP networks and devices to ensure optimal performance and quality of service
  • Project Collaboration: Proven ability to collaborate effectively with cross-functional teams, both in project delivery and providing in-person support to end-users
  • VoIP Troubleshooting: Strong troubleshooting skills for diagnosing and resolving VoIP-related issues, including call quality problems and network performance optimization
  • Documentation: Attention to detail in documenting network configurations, changes, and troubleshooting procedures for future reference and maintenance
  • Customer Support: Experience in providing in-person support to end-users, addressing their VoIP-related concerns and ensuring a positive user experience
  • Project Management: Familiarity with project management principles, enabling successful project delivery and on-time completion of VoIP projects
  • Certifications: course completed , such as Cisco Certified Network Associate (CCNA) / Cisco Certified Network Professional (CCNP)

Certification

Certification Course Completed:

· Cisco Certified Voice Professional.

· Cisco Certified Network Associate VOICE.

· Cisco Certified Network Associate R&S.

Additional Information

DOB : 07-10-1989

Gender : Male

Languages : English, Malayalam

Nationality : Indian

References : Available upon request.

Timeline

Senior Associate Consultant

Infosys LTD
08.2021 - 12.2022

Senior Engineer

HCL Technologies Ltd
08.2018 - 12.2020

IT Analayst

STS Infotechnologies
02.2012 - 10.2012

Bachelor of Engineering - Computer Science Engineering

PSN Engineering College/Anna University

Higher Secondary Education-Plus Two - Science And Maths

Auxilium ISC School

High School Education-10th-grade - Science

Infant Jesus A.I School
Vinil Joy