MS Office
Vinil Kotheri Kunnumal
RCM Manager
Mumbai,Maharashtra
Summary
To achieve career goals with total commitment and involvement, to exhibit potentials & to prove an asset to the organization. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
4
4
Languages
Work History
RCM Manager Operations
Palai RCM Solutions Pvt. Ltd.
06.2023 - 01.2024
- Production Planning & Control, Process monitoring, Assignment & review of workload, analysis of SLA parameters viz
- Team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation
- Weekly calls to analyze progress of process
- Constant monitoring Team performance, evaluation and feedback to Management Maintaining cordial relationship with team leaders Grievance Handling Counseling on regular basis for minimizing absenteeism and rate of attrition Team Leaders performance review at regular intervals
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Client Relationship Manager
Global Healthcare Billing Partners
09.2022 - 05.2023
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Advocated for client needs within organization, fostering culture that prioritizes customer-centricity across all departments.
Senior Team Leader
Gebbs Healthcare Solutions
03.2021 - 08.2022
- Worked for various clients with Credit Balance and Payment Posting Projects.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Oversaw successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Developed comprehensive training programs to equip team members with necessary skills for success in their roles.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Promoted collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Built cohesive team culture by recognizing individual achievements while emphasizing collective success as ultimate goal.
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Operations Manager
Emporis Solutions
04.2015 - 01.2020
- Setting up RCM process for New Practices that includes Provider Credentialing and Medical Billing Software.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Provider Credentialing with both Federal and Commercial insurance with their CAQH information.
- Devised processes to boost long-term business success and increase profit levels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Kaizen Global Services
02.2013 - 03.2015
- Worked on Projects for various Multi-specialty Clinics.
- Projects included Eligibility & Benefits, Charge Posting, Payment Posting, Denial Management, Account Receivables and Patient Billing Services.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Supported upper management decisions with data-driven insights based on thorough analysis of relevant metrics.
- Improved communication within team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Evaluated vendor proposals thoroughly to ensure alignment with company goals before finalizing agreements.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Team Leader
Inventurus Knowledge Solutions
02.2010 - 02.2012
- Worked on projects for Billing, Rejections and Patient Billing Services.
- Joined as Team Coach and promoted to Team Leader on performance basis.
- Implemented employee recognition programs that boosted morale and increased retention rates within team.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Project Leader
Healthcare Solution Services
12.2008 - 01.2010
- Worked on Projects that includes, Eligibility & Benefits, Charge Entry, Payment Posting & Denial Management for Various Multi-Specialties.
- Ensured compliance with industry regulations by staying informed about changes in legislation affecting company's operations or projects.
- Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
- Boosted client satisfaction with timely delivery of high-quality project outcomes.
- Streamlined communication channels for enhanced team collaboration and productivity.
- Maintained strict adherence to quality standards, ensuring delivery of exceptional results to clients.
Senior Executive
Kaizen Global Services
12.2007 - 11.2008
- Worked as a Charge Entry & Payment Posting executive for different providers.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
Senior CRA - Level 3
Zenta Private Limited
05.2006 - 11.2007
- Worked on Account Receivables for Projects of Hospital Billing.
- Analyzing the Patient Accounts and calling the Insurance Companies for payments on Unpaid and Denied Claims.
- Continuously updated professional skillset through ongoing training programs, staying current on emerging technologies relevant to the field.
- Safeguarded sensitive data through implementation of robust security protocols and access controls.
Executive
Health Prime International
09.2005 - 04.2006
- Worked with the Shah Associates Project for Charge Posting in the Billing Department.
- Worked with Atlanta Project for Insurance Follow-Up (Account Receivables)
Product Designer
Swing Architectural Fittings Pvt. Ltd.
12.2004 - 08.2005
- Designing of Products, Product Packing, Product Leaflets, Brochures & Website.
- Administration works – formats of various records for maintaining client details and employee details.
Product Designer
Goowill Industries
01.2003 - 11.2004
- Designing of Moulds.
- Invoicing, Details & agreements with the clients.
- Workers Details.
- Drafting of letters on behalf of my Executive/ Manager.
- Preparing Daily Sales & Collection Report & Monthly Sales Report.
Graphics Designer
Ace Virtuals Technologies Pvt. Ltd.
07.2001 - 12.2002
- Designing of Websites.
- Design for Software to have a user friendly look.
- QC with the Software developers for working of the software.
Education
Bachelor of Science - Zoology
University of Mumbai
Mumbai 04.2001 -
Skills
Policy Implementation
Strategic Planning
Operations Management
Contract Management
Workforce Management
Performance Evaluations
Negotiation
Team Leadership
Process Improvement
Multitasking
Work Planning and Prioritization
MS Office
Written Communication
Technical Proficiency
Scheduling and Coordinating
Professionalism
Effective Communication
Business Analysis and Reporting
Vocational Qualification
Completed 2 years diploma course from EDIT MAC Centre, Dadar, Adobe Illustrator, Adobe Photoshop, Corel Draw, PageMaker, Quark Express, Dreamweaver, Director, Macromedia Flash, MS-Word, MS-Excel, MS-Power Point, Typing Speed above 40 wpm, Internet Savvy
Other Roles
- DTP Operator (Part-time) with Daily Newspaper Janmath Satyavarta, Monthly Newspaper Edrion Times
- Part-Time business of Printing and Designing naming Mega Creations
- Designing works for the America’s First Book Library Publications
- Designing of Magazine Cover Page for B. N. Bandodkar College of Science & Dyandeep Classes
Awards And Commendations
- Cultural Committee member for B. N. Bandodkar College of Science
- Organised various Musical programs on behalf of the College
- Participated in Musical events and Quiz Competition
Interests Hobbies
Cricket, Net – Surfing, Traveling, Listening to Classical Indian Songs
Personal Information
- Age: 44 Years
- Father's Name: K. K. Narayanan
- Date of Birth: 04/09/1979
- Marital Status: Married
Accomplishments
- Achieved 100% by completing the work flow of High Dollar Review Claims with accuracy and efficiency.
- Supervised team of 78 staff members.
- Achieved 100% results through effectively helping with high patient account balance with regular follow ups with Appointment Reports for upcoming patient's with next appointments .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8 in the development of HDR Project.
Additional Information
Currently pursuing a certification course of Prompt Engineering, Microsoft office Mastery (Excel & Powerpoint) with AI & ChatGPT, PowerBI Dashboard Mastery.
Software
Adobe Photoshop
Corel Draw
Adobe Illustrator
Timeline
RCM Manager Operations
Palai RCM Solutions Pvt. Ltd.
06.2023 - 01.2024
Client Relationship Manager
Global Healthcare Billing Partners
09.2022 - 05.2023
Senior Team Leader
Gebbs Healthcare Solutions
03.2021 - 08.2022
Operations Manager
Emporis Solutions
04.2015 - 01.2020
Assistant Manager
Kaizen Global Services
02.2013 - 03.2015
Team Leader
Inventurus Knowledge Solutions
02.2010 - 02.2012
Project Leader
Healthcare Solution Services
12.2008 - 01.2010
Senior Executive
Kaizen Global Services
12.2007 - 11.2008
Senior CRA - Level 3
Zenta Private Limited
05.2006 - 11.2007
Executive
Health Prime International
09.2005 - 04.2006
Product Designer
Swing Architectural Fittings Pvt. Ltd.
12.2004 - 08.2005
Product Designer
Goowill Industries
01.2003 - 11.2004
Graphics Designer
Ace Virtuals Technologies Pvt. Ltd.
07.2001 - 12.2002
Bachelor of Science - Zoology
University of Mumbai
04.2001 -