Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Vinil Vijayan

Kollam

Summary

Results-driven Technical Consultant with over 7 years of experience in SaaS product support, cloud support, and application troubleshooting. Demonstrated ability to resolve complex issues across network, system, and application layers while collaborating with development and product teams. Proven track record in improving product reliability, customer satisfaction, and operational efficiency. I’m now actively exploring new opportunities—ideally in senior product support or SaaS support—but I’m open to all possibilities where I can bring value.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Consultant

Adobe
Noida
09.2022 - 04.2025
  • Delivered remote support to global enterprise clients for cloud-based Adobe products, addressing escalated issues in real-time.
  • Collaborated with cross-functional teams to resolve root causes and advocate product improvements.
  • Resolved networking and system issues, including DNS/DHCP misconfigurations, API failures, and authentication errors.
  • Authored technical documentation and knowledge base articles for internal and external use.
  • Analyzed logs and Linux-based systems to improve performance and system reliability.
  • Gained practical experience in L2/L3 networking, supporting IP-based access issues and diagnostics.

Technical Consultant

DIN Engineering Services
Noida
11.2018 - 09.2022
  • Company Overview: Client: Adobe
  • Provided technical support to small businesses for Adobe product setup, installation, and troubleshooting.
  • Handled complex client escalations and identified technical bottlenecks through data analysis.
  • Created and maintained internal process documents and support resources.
  • Developed strong communication skills managing SLA-bound support environments.
  • Client: Adobe

Technical Executive

INIZIO Business Services Pvt. Ltd
Noida
06.2017 - 10.2018
  • Delivered L1 support for the Dental Management Console, resolving 92% of issues on first response.
  • Led client training on best practices and product usage, reducing support ticket volume.
  • Maintained documentation to ensure consistency in client experience and service quality.
  • Achieved 95% solution implementation rate within SLA, reducing project turnaround by 20%.

Education

Bachelor of Computer Applications (BCA) -

Galgotias University
Greater Noida
04.2017

Skills

  • AWS (EC2, S3, IAM, VPC)
  • Docker
  • Jenkins (CI/CD)
  • Git
  • Bash Scripting
  • API Integration
  • OAuth
  • REST
  • Webhooks
  • JSON
  • Microsoft Dynamics
  • JIRA
  • Windows
  • MacOS
  • Ubuntu/Linux
  • Bash (basic config)
  • Vim/Nano
  • TCP/IP
  • DNS
  • DHCP
  • HTTP/S
  • SSL/TLS
  • FTP
  • Nmap
  • Wireshark
  • Curl
  • Telnet
  • Nginx
  • Apache (basic config)
  • sql
  • Excel

Certification

Certified ScrumMaster (CSM)

Timeline

Technical Consultant

Adobe
09.2022 - 04.2025

Technical Consultant

DIN Engineering Services
11.2018 - 09.2022

Technical Executive

INIZIO Business Services Pvt. Ltd
06.2017 - 10.2018

Bachelor of Computer Applications (BCA) -

Galgotias University

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