Vinil Kumar Valmiki
Sales And Operations Manager
Mumbai,India
Summary
Sales Management with over 8 years of experience in training and supervising sales staff while planning and implementing sales strategies. Skilled in franchise management, customer service. Always ready for new challenges with new ways of working.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Regional Operations Manager
AIS Windshield Experts
Mumbai, India
11.2021 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Diminished cost of business operation by 11% while boosting sales by 15%.
- Hired and trained 07 new employees in 6 months.
- Traveled to over 3 locations per month to manage each store and perform reviews of individual managers and employees.
- Launched staff engagement, and competitive programs in addition to robust reporting tool that increased operational quality.
Franchisee Retail Manager
Bharti Airtel Ltd
11.2016 - 11.2021
- Influence partners to drive the sales of Airtel products and services based on appropriate customer segment for each store.
- Understand market dynamics and drive channel partners towards raising the customer pool.
- Ensure consistent store experience for customers: complaints are resolved and service is quick and efficient.
- Plan local area catchment programs by coordinating with the Circle marketing team.
- Ensure total compliance to processes and systems.
- Support the hiring process by identifying talent.
- Identify gaps & recommend solutions to improve the induction & training strategy of store staff.
- Ensure Circle support to manage exceptional escalations.
- Scout for opportunities for new Airtel franchise stores as per requirement.
Area manager
Neulife Nutrition System Private Ltd
05.2013 - 11.2016
- Set standards and objectives for different stores and departments.
- Assist upper management in decisions for expansion or acquisition.
- Lead a\ team of 12 team members towards effective collaboration and attainment of goals.
- Ensure minimization of shrinkage levels in the stores, training the subordinates on how to handle and protect stock.
- Manage customer complaints and queries resolving them to the best of my ability.
- Visiting stores across Maharashtra, giving product knowledge to customers as well as sales staff.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Evaluate performance using key metrics and address issues to improve it.
Process Associate
ICLP Pvt. Ltd
06.2011 - 05.2013
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Education
MBA - Sales & Marketing
Welingkar Institute of Management
Mumbai 07.2013 -
Bachelors - Accounts & Finance
Mumbai University
Mumbai 06.2007 -
Skills
Staff trainingundefined
Personal Information
- Date of Birth : June 10, 1989
- Add: E/505, Krishna Garden , Opp New viva college Virar west
Interests
- Hobbies : , Playing cricket, listening music, traveling
- Linguistic Abilities : English , Hindi, Marathi
Accomplishments
- Promoted to Franchise retail Manager from Store manager within 3 years.
- Best Franchise retail Manager for the year 2021.
- Awarded the best store manager award for consecutive 2 years in a row for the year 2017-18 & 2018-19 for the West zone.
- Promoted to Area sales manager within 2nd year in Neulife.
- Successfully launched the program of inventory management system in Neulife which is now applied to all stores across India.
Timeline
Regional Operations Manager
AIS Windshield Experts
11.2021 - Current
Franchisee Retail Manager
Bharti Airtel Ltd
11.2016 - 11.2021
MBA - Sales & Marketing
Welingkar Institute of Management
07.2013 -
Area manager
Neulife Nutrition System Private Ltd
05.2013 - 11.2016
Process Associate
ICLP Pvt. Ltd
06.2011 - 05.2013
Bachelors - Accounts & Finance
Mumbai University
06.2007 -
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