Vinish George Zachariah
Chennai, Tamil Nadu
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Procurement Executive
MRF
Chennai
02.2021 - Current
- Negotiated contracts with vendors to secure the most favorable terms and pricing.
- Developed strategies for procuring goods and services in compliance with organizational policies and procedures.
- Monitored supplier performance, conducted quality assurance reviews, and ensured timely delivery of products.
- Maintained accurate records of purchases, pricing, and other important data.
- Analyzed market trends to identify potential cost savings opportunities.
- Prepared purchase orders based on approved requisitions.
- Researched potential suppliers to ensure they met organizational requirements.
- Collaborated with internal stakeholders to determine purchasing needs and negotiate prices.
- Reviewed historical data to anticipate future procurement needs.
- Assisted in developing specifications for equipment, materials, and services to be purchased.
- Managed inventory levels by monitoring stock levels and ordering supplies as needed.
- Maintained positive relationships with existing suppliers while exploring new sources of supply.
- Investigated discrepancies between invoices and purchase orders and contracts.
- Implemented systems for tracking vendor performance metrics such as quality ratings or delivery times.
- Analyzed product specifications provided by vendors against customer requirements prior to ordering merchandise from abroad.
- Reviewed and analyzed customs documents to ensure compliance with import regulations.
- Developed strategies to reduce costs related to international freight and transportation.
- Conducted research to identify countries of origin for imported goods.
- Negotiated contracts with overseas suppliers to optimize pricing and delivery schedules.
- Coordinated the movement of goods through ports of entry in accordance with applicable laws and regulations.
- Maintained accurate records of imported shipments, including invoices, bills of lading, packing lists, customs declarations and other relevant documentation.
- Collaborated with logistics personnel to arrange for timely delivery of incoming cargo at warehouse facilities.
- Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
Travel Consultant
Riya Business Travels
Bangalore
10.2019 - 04.2020
- Developed and maintained corporate travel policies to ensure compliance with company regulations.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Assisted in the planning of complex international travel arrangements.
- Researched and provided cost-effective options for corporate travel needs.
- Negotiated contracts with vendors such as airlines, hotels, car rental companies.
- Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Worked closely with accounting department to ensure timely payment of invoices related to corporate travel activities.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Analyzed data related to past business trips in order to identify areas where cost savings could be achieved.
Customer Service Executive
TATA SIA VISTARA AIRLINES LTD
Port Blair
07.2018 - 05.2019
- Ensured compliance with all applicable airport regulations, policies, and procedures.
- Performed check-in procedures for both domestic and international flights.
- Advised passengers of any changes or delays in their scheduled flights.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Processed refunds, exchanges, and upgrades when necessary.
- Greeted passengers and provided information about departure and arrival times.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Maintained detailed records of aircraft arrivals, departures, cargo weight, volume data, fuel usage reports.
- Communicated with air traffic controllers regarding flight plans and weather conditions.
- Coordinated the loading and unloading of aircraft cargo according to established safety protocols.
- Assisted customers with ticketing, seating, and baggage handling requirements.
Customer Service Executive
JET AIRWAYS (I) LTD
Trivandrum
05.2016 - 06.2018
- Assisted customers with check-in procedures in accordance to airline regulations.
- Conducted security screenings in accordance to Transportation Security Administration regulations.
- Greeted customers, answered questions and provided assistance with ticketing, boarding passes and baggage check-in.
- Coordinated ground transportation arrangements for arriving passengers.
- Collaborated with other departments such as Maintenance, Flight Operations and Ground Services to ensure satisfactory customer service experience.
- Assisted disabled passengers with mobility devices while onboard the plane.
- Verified customer identification documents prior to ticket purchases.
- Performed daily maintenance checks on equipment used at the airport terminal.
- Communicated with air traffic control personnel regarding flight plans.
- Managed lost baggage issues including filing claims and providing compensation as needed.
- Assisted passengers in making flight reservations and changes to existing reservations.
- Checked luggage weight compliance according to airline requirements.
- Monitored passenger boarding process, ensuring all passengers had valid documentation before boarding aircrafts.
- Provided information on airlines' policies, procedures and regulations to customers.
- Ensured that all safety regulations were being followed during pre-flight preparations.
- Conducted regular safety inspections of aircrafts prior to take off.
- Informed passengers of their rights in case of overbooking or cancellation of flights.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Customer Service Executive
ABLE AVIATION / GO AIRLINES (I) LTD
Port Blair
10.2014 - 10.2015
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Maintained records of flight arrivals and departures from the airport terminal.
- Provided customer service to travelers by answering questions and addressing complaints.
- Greeted passengers and provided boarding instructions.
- Handled customer complaints in a professional manner and resolved issues quickly.
- Utilized PA system to announce departures and changes to landings.
- Monitored the boarding of aircrafts and ensured all safety regulations were met.
- Maintained up-to-date knowledge of airline policies and procedures related to customer service.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
Education
Professional Certification Course - Data Science for Business Decision Making
Indian Institute of Management
Kozhikode, Kerala01-2023
Master of Business Administration -
Hindustan University
Chennai, Tamil Nadu01-2014
Bachelor of Commerce - Computer Application
Dr. GR Damodaran College of Arts & Science
Coimbatore, Tamil Nadu01-2012
Skills
- Inventory Control
- Quality Management
- Supply Chain Management
- Purchasing
- Risk Management
- Vendor Negotiations
- Team Player
- Customer-Oriented
- Vendor Sourcing
- Problem Resolution
- Strategic Planning
- Administrative Skills
- Research and Analysis
- Operations Management
- Leadership/Communication Skills
- Vendor Partnerships
- Negotiation Skills
- Analytical Skills
Personal Details
DOB: 27 August 1990
NATIONALITY: Indian
MARITAL STATUS: Married
Timeline
Procurement Executive
MRF
02.2021 - Current
Travel Consultant
Riya Business Travels
10.2019 - 04.2020
Customer Service Executive
TATA SIA VISTARA AIRLINES LTD
07.2018 - 05.2019
Customer Service Executive
JET AIRWAYS (I) LTD
05.2016 - 06.2018
Customer Service Executive
ABLE AVIATION / GO AIRLINES (I) LTD
10.2014 - 10.2015
Professional Certification Course - Data Science for Business Decision Making
Indian Institute of Management
Master of Business Administration -
Hindustan University
Bachelor of Commerce - Computer Application
Dr. GR Damodaran College of Arts & Science
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