VINISHKUMAR E. S
Edappattu House, Peruvanthanam P O, Idukki
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
18
18
years of professional experience
Work History
Store Manager
Reliance Retail Limited
MUNDAKAYAM, Kerala
01.2021 - Current
- Managed staff performance to enhance operational efficiency.
- Developed staff motivation programs to boost morale and productivity.
- Supervised daily accounts and cash book, ensuring accuracy and compliance.
- Cultivated strong customer relationships through effective service and support.
- Maintained discipline within team to uphold company standards.
- Resolved customer complaints promptly to improve satisfaction.
- Implemented fraud prevention measures and error reduction strategies.
- Controlled financial flow and facilitated cheque issuance to streamline transactions.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
BRANCH MANAGER
Moolans Hypermarket
Perumbavoor
01.2020 - 01.2021
- Implemented staff motivation program to enhance team engagement and productivity.
- Supervised daily accounts and cash books to ensure accuracy and compliance.
- Cultivated strong customer relationships to improve service quality and satisfaction.
- Managed purchasing processes and negotiated contracts for cost-effective procurement.
- Maintained and inspected shelves and racks to ensure optimal product display.
- Controlled staff operations to streamline workflow and enhance efficiency.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Developed strategies to increase customer satisfaction and loyalty.
BRANCH MANAGER
Navaratna Hypermarket & Textails
Chalakudy
01.2017 - 01.2020
- Maintained daily accounts and cash book to ensure accurate financial records.
- Controlled cash flow to optimize liquidity and minimize risks.
- Oversaw staff appointments and defined duties to enhance team performance.
- Managed inventory control processes to reduce waste and improve efficiency.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Developed strategies to increase customer satisfaction and loyalty.
- Organized professional development programs for employees at all levels of the organization.
MANAGER
Vismaya Hyper Market
Mundakayam
01.2016 - 01.2017
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
ACCOUNTANT & SUPERVISOR
Hotel Zodiac Heritage
Mundakayam
01.2007 - 01.2015
Education
MBA - Finance Management With HR
Santhom Instituteof Bussiness Management
MG University, Kottayam05.2025
Bcom - Co-Operation
Grand College
Kottayam01.2010
Skills
- Computer proficiency and Microsoft Office suite
- Team leadership
- Customer service
- Financial accounting
- Analytical thinking and adaptability
- Organizational skills
- Interpersonal communication
Personal Information
- Father's Name: Sivaraman E.K
- Mother's Name: Saradha
- Date of Birth: 03/30/87
- Nationality: Indian
- Religion: Hindu
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
References
- Balaji Balakrishnan, Cluster Manager, Reliance Retail LTD. +919585519555
Timeline
Store Manager
Reliance Retail Limited
01.2021 - Current
BRANCH MANAGER
Moolans Hypermarket
01.2020 - 01.2021
BRANCH MANAGER
Navaratna Hypermarket & Textails
01.2017 - 01.2020
MANAGER
Vismaya Hyper Market
01.2016 - 01.2017
ACCOUNTANT & SUPERVISOR
Hotel Zodiac Heritage
01.2007 - 01.2015
MBA - Finance Management With HR
Santhom Instituteof Bussiness Management
Bcom - Co-Operation
Grand College
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