Vinit Agrawal
Gurugram
Summary
Certified PMP with 20+ years of experience in the IT industry, specializing in program governance, strategic management, and stakeholder engagement. Proven track record as a Software Development Manager driving successful implementation and delivery of OSS solutions, cloud projects, and telecom billing systems. Skilled in change management, customer success, and maintaining strong CXO and client relationships. Experienced Account Manager adept at leading transformation initiatives and ensuring compliance. Committed to optimizing project outcomes and enhancing customer satisfaction through effective leadership and strategic planning.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager
Infozech Software
11.2022 - Current
- Led a large-scale Tower Billing transformation program, improving billing accuracy and regulatory compliance by 20% while enhancing overall operational efficiency.
- Owned end-to-end program governance, including scope, schedule, budget, RAID and dependency management, ensuring delivery predictability.
- Directed cross-functional teams across engineering, QA, finance, and operations to deliver business-aligned program outcomes.
- Facilitated Executive Steering Committee (SteerCo) forums, weekly status reviews, and monthly governance meetings to drive transparency and stakeholder alignment.
- Managed program budgets and cost optimization initiatives, reducing overall expenses by approximately 10%.
- Leveraged analytics and executive dashboards to enable data-driven decision-making, improving delivery performance by ~15%.
- Executed proactive risk mitigation and change management, ensuring 100% on-time program delivery.
- Supported on-site customer engagements and executive solution workshops across international locations, strengthening delivery alignment, adoption, and stakeholder confidence.
- Coordinated internal teams and external auditors to achieve timely SOC compliance certification, reinforcing governance and audit readiness.
Technical Project Manager
TEOCO
12.2013 - 10.2022
- Managed end-to-end requirement tracking and delivery governance for committed software features, ensuring scope, schedule, and quality adherence.
- Monitored project execution and provided status, risk, and dependency insights to management to support informed decision-making.
- Collaborated with engineering and product teams to define requirements, review solutions, and provide continuous implementation feedback.
- Partnered with Product Managers to conduct feature gap analysis and align the product roadmap with customer and market needs.
- Built and strengthened portfolio coverage and solution readiness within the team to improve delivery and pre-sales effectiveness.
- Produced customer-specific technical solution descriptions tailored to diverse use cases and business requirements.
- Supported RFX (RFP/RFI/RFQ) engagements and worked with Sales teams to position and upsell performance, configuration, and fault management solutions.
- Managed internal and external stakeholder expectations, ensuring alignment, transparency, and delivery confidence.
Development Team Lead
Aircom International India Private Limited
12.2007 - 12.2013
- Led end-to-end solution design and delivery of Performance Management platforms across multiple regions, ensuring alignment with business and customer objectives.
- Owned delivery execution and coordination across development, testing, integration, and release cycles, driving predictable and on-time outcomes.
- Managed customer requirement gathering and adoption feedback, translating insights into prioritized product features and structured delivery plans.
- Defined solution architecture and high-level designs (HLDs) in collaboration with senior engineers and architects to ensure scalable and maintainable solutions.
- Implemented solutions in customer environments, led UAT, and delivered customer training to enable successful adoption and operational readiness.
- Supported pre-sales and RFP engagements by articulating solution capabilities, architecture, and technical value propositions.
- Developed and guided C++-based data parsing solutions, improving deployment efficiency and enabling accurate, reliable reporting.
Software Engineer
e biz technocrates
11.2005 - 12.2007
- Developed and tested VoIP components with seamless SIP protocol integration.
- Debugged critical issues to enhance VoIP system stability and performance.
- Documented technical specifications and processes for VoIP modules to ensure knowledge transfer and maintainability.
Education
B.Tech/B.E. - Electronics/Telecommunication
Devi Ahilya Vishwa Vidhyalaya (DAVV)
Indore01.2005
Skills
- Program Delivery Management
- Budget & P&L Ownership
- Data Analytics
- Team Leadership & Mentoring
- CXO Stakeholder Management
- Cloud Migration (AWS)
- Compliance & Governance
- Strategic Planning
- Agile & Scrum
- Tower Billing
- Pre-sales & RFP Support
- Telecom OSS
Certification
- Certified Scrum Master (CSM)
- Certified Project Management Professional (PMP)
- AWS Certified Cloud Practitioner
Technology Platforms
- Enterprise application delivery across cloud and low-code ecosystems (Mendix, GDL)
- Data platforms (Oracle, MongoDB, PostgreSQL)
- Analytics & executive dashboards (Power BI)
- Agile delivery tooling (Jira)
- DevOps collaboration (GitHub, SVN)
- Enterprise collaboration suites (Microsoft 365, Google Workspace)
- Strong grounding in HA/DR and production governance
Timeline
Program Manager
Infozech Software
11.2022 - Current
Technical Project Manager
TEOCO
12.2013 - 10.2022
Development Team Lead
Aircom International India Private Limited
12.2007 - 12.2013
Software Engineer
e biz technocrates
11.2005 - 12.2007
B.Tech/B.E. - Electronics/Telecommunication
Devi Ahilya Vishwa Vidhyalaya (DAVV)