Vinit Chaturvedi
Senior Support Analyst
Thane
Summary
To maximize my organizational skills to the fullest in the job profile I define. I also have a flair for taking up challenges and continuously finding new ways of achieving my objectives and redefining methodology to come up with ideas that benefit my working style and my organization. Results Oriented: Process Excellence initiatives in eliminating redundant processes and automation of manual processes.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Support Analyst-Westpac Bank
TATA Consultancy Services
08.2017 - Current
- Provide technical and operational support for risk management systems for Westpac Bank’s applications / portfolios.
- Perform system troubleshooting, 100% issue resolution and provide root cause analysis of technical issues to users.
- Working closely with stakeholders to understand system requirements, testing, and implement risk-related updates.
- Providing an end to end solution to users via teams’ chat, teams call and update information in service now regarding service task requests and incidents raised by them.
- Collaborate with development teams to implement system upgrades, enhancements, and fixes to support risk management processes.
- Participate in risk management discussions and meetings to ensure technology solutions align with business requirements.
- Updating hierarchy change and business updates in banks internal application
- Data analysis and regression testing (UAT) for monthly Releases.
- Boosted client satisfaction rates by ensuring the consistent delivery of high-quality technical support services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Established strong relationships with key stakeholders through clear communication and transparent project updates.
- Focused on continuous improvement efforts within the support department by analyzing key performance indicators and identifying areas of opportunity.
Teacher
Home Tuition
01.2016 - 07.2017
- Teaching student’s History, Hindi and Geography up to class 8.
- Counseling students on career opportunities
Specialist Home Retention Consultant (Relationship Manager)
Ocwen Financial Solutions Private Limited
01.2012 - 11.2015
- Helping homeowner’s with various loan servicing options available to save their homes and guiding them about government policies to get their loan modified through Home Affordable Modification Program (HAMP)
- Screening homeowner’s documents for modification and underwrite HAMP agreement generated once modification is approved.
- Coordinating with different departments to stop or to put stay on property auction till all the (HAMP) modifications options are reviewed.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Accounts Executive
Job Secure Placements
03.2007 - 12.2011
- Maintaining books of account.
- Overseeing income and expenditure of the business
- Preparing and maintaining records of vouchers, cheque, and receipts
Senior Team Member
Intelet Global Services
01.2005 - 02.2007
- Providing passengers accurate information related to train time and
- Encouraging and motivating the team and communicating with each of them in their way of needs.
- Training of the new recruits in the product, process, and Quality concepts.
- Generating daily, weekly and monthly reports, which are sent to Team Leads.
Education
B.Com - Commerce
Thakur College of Science & Commerce
Mumbai 04.2001 -
H.S.C. - Commerce
Matruchaya College of Commerce
Mumbai03.2000
S.S.C. -
Thakur Vidya Mandir
Mumbai03.1996
Skills
Self-driven individual on challenges
Interests
Listening to Music and Reading
Disclaimer
The information provided herein is true to my knowledge and is backed by the necessary documents, which can be produced, on demand
Personal Information
- Date of Birth: August 17, 1980
- Marital Status: Married
- Sex: Male
Certification
Service Management Foundation
Timeline
Senior Support Analyst-Westpac Bank
TATA Consultancy Services
08.2017 - Current
Teacher
Home Tuition
01.2016 - 07.2017
Specialist Home Retention Consultant (Relationship Manager)
Ocwen Financial Solutions Private Limited
01.2012 - 11.2015
Accounts Executive
Job Secure Placements
03.2007 - 12.2011
Senior Team Member
Intelet Global Services
01.2005 - 02.2007
B.Com - Commerce
Thakur College of Science & Commerce
04.2001 -
H.S.C. - Commerce
Matruchaya College of Commerce
S.S.C. -
Thakur Vidya Mandir
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