Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Rcommendations
Rcommendations
Generic
VINIT KUMAR

VINIT KUMAR

Director, Software Engineering
Ghaziabad

Summary

Visionary Technology Leader with 14+ years of multi-industry experience and repeated success in elevating customer trust by improving availability, reliability, and resilience of applications and services. Experience in building engineering solutions to improve operational excellence and working with running large-scale distributed systems and improving the fault tolerance to increase uptime. Dedicated to customer satisfaction with focused delivery of technical solutions.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
10
10
Certificates
1
1
Language

Work History

Director of Software Engineering

salesforce
Hyderabad
09.2019 - Current
  • Hired and onboarded the India saleforce SRE organization from scratch (from 5 engineers in 2018 to 34 engineers along with 4 Managers). The team continues to grow and outperform.
  • Created the hiring strategies and ramp up plan for the team that helped achieve goals in shorter span of time.
  • Participated in first party to public cloud migration that reduced overall operational expense and improved services 99.99% availability.
  • Proficient in building and transforming high-performing teams, establish and maintain strategic partnerships to support the implementation of cutting-edge technologies, adoption of SRE industry-best practices, process automation,and scaling of 24x7 support models.
  • Known for promoting systematic approaches to problem-solving and establishing the right solutions to detect, troubleshoot, and promptly mitigate/resolve issues.
  • Built alerting signals using monitoring tools(ex. Nagios, Splunk, AWS) to detect issue sooner and reduce Time to Resolve (TTR)
  • Drove Service Ownership in collaboration with Service Teams
  • Prepared on-call policy to be available during off hours.
  • Experience in building engineering solutions to improve Operational Excellence.
  • Building/Maintaining/Updating the monitoring tools to monitor systems, databases as well as business transactions.
  • Re-architecting large scale distributed systems.
  • Proficient with Incident Management, building blameless post-mortem framework and Change Management process
  • Mentored software engineers, providing careful guidance of development strategies and education on innovative development techniques.
  • Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
  • Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.
  • Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
  • Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations.


Senior Manager, Development Support Engineering

salesforce
Hyderabad
08.2018 - 09.2019
  • Responsible for handling Development cases logged by Salesforce Premier Customers
  • Built Development Support Engineering team in India from scratch.
  • Created Hiring and onboarding strategies for team to be successful.
  • Developed the KPI to measure the performance (ex. Time to Resolve, Customer Satisfaction, Escalation, Increase Productivity, Reduce Backlog) and created the action plans to improve metric in Red.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Held weekly meetings to create business plans and workshops to drive successful business.

Manager, Development Support Engineering

salesforce
Hyderabad
11.2015 - 07.2018
  • Hired and onboarded new Team Members to support Development issues of customers and built the ramp-up plan for newly hired team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Sr. Development Support Engineer

salesforce
Hyderabad
11.2014 - 10.2015
  • Working with Product team as voice of customers to build features as part of future releases
  • Informing customers about the best practices of salesforce Implementation and increased customer adoption to features.
  • Fixing any BUGs which arises as part of any release
  • Solution Designing for customer implementation
  • Training and ramping up newly hired Team Members to make them technical competent
  • Knowledge Articles creation/validation for Salesforce customers to deflect customer cases and reduce time to resolve
  • Training the customer on the new features of salesforce

Technical Lead/Technical Solution Architect

Dell Services
Dell Services
03.2013 - 10.2014
  • Involved in Developing CRM applications on force.com Platform
  • Gathered Client’s requirements and designed best possible solution in salesforce
  • Integrating salsforce.com app with other applications
  • Strategic consulting and building Solutions as per customer's use cases.
  • Training and onboarded the Team Members
  • Part of Presales Team (Preparing proposals for new Opportunity)
  • Projects Handled: #1: MasterCard Service Cloud Implementation
  • Team Size: 7, , Trigger, Service Cloud, Live, for Service Cloud implementation of Mastercard Call center representatives wherein I was working with Client’s business people to gather their requirements and designed a best possible solution on Force.com platform
  • In this project, we created an app for Mastercard which would fetch data from an external database and would display on VF page in salesforce so that the call center reps performance would increase as they do not have to switch screens to view the data of customer
  • Also, we implemented Live Agent for the Customer so that Call center executives can talk to the customers to resolve their issues
  • Project#2: Girls Scouts of USA Registration and Renewal Processes Client: Girls Scouts of USA
  • Team Size: 8, Apex Trigger, Force.com Sites, Sales Cloud, Service Cloud, Email-to-Case, Web- to-Case
  • Languages: Apex, Visualforce

Lead Engineer

HCL Technologies ltd
Noida
01.2011 - 12.2012
  • Worked as Technical Lead for salesforce.com project in HCL Technologies.
  • Awarded Best Performer twice for providing excellent customer service.
  • Part of interview panel to hire the best talent and onboarded them to be successful in the role.
  • Adhered to timelines to meet quality assurance targets.
  • Contributed to improving the knowledge base by adding new articles.

Process Associate

Oracle Financial Services Software Ltd
Gurgaon
03.2009 - 11.2010
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Worked on Database and Network related issues for Oracle Customers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Determined and recommended methods to implement improvement opportunities.

Education

Bachelor of Technology - Information & Technology

Uttar Pradesh Technical University
Ghaziabad
08.2004 - 06.2008

Skills

    AWS

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Accomplishments

  • 3:
  • Project: Dell BPO Project Management Tool
  • Client: dell BPO
  • Team Size: 5
  • Technologies used: Apex Trigger, Workflows,Validation Rules
  • Languages: Apex, Visualforce, Custom HTML, JavaScript
  • Description: I was working as the Technical Lead cum Solution Architect for this Project.In this project,we implemented a Project Management Tool for Dell BPO Transition Team in which whole process from winning a Deal till the Project is go live is implemented on Salesforce
  • 4:
  • Project: Blackbaud Salesforce Knowledge Implementation
  • Client: Blackbaud
  • Team Size: 8
  • Technologies used: Apex Trigger, Salesforce Knowledge,Service Cloud,Workflows,Validation Rules,Packages,SOAP API
  • Languages: Apex, Visualforce, Custom HTML, JavaScript,
  • Description: I was working as the Technical Lead cum Solution Architect for this Project.In this project,we implemented salesforce Knowledge as part of Service Cloud implementation for the customer.Customer was moving from theirn existing Knowledge base which was on Oracle called Inquira to Salesforce.This was one big and challenging project as Inquira being a Knowledge tool had so many features which was not available in Salesforce
  • HCL Technologies, Noida (Jan’ 11 –Dec-2012) Lead Engineer (Reported to Project Manager)

Certification

Salesforce Developer (401) Certified

Additional Information

  • To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.

Timeline

Director of Software Engineering

salesforce
09.2019 - Current

Senior Manager, Development Support Engineering

salesforce
08.2018 - 09.2019

Manager, Development Support Engineering

salesforce
11.2015 - 07.2018

Sr. Development Support Engineer

salesforce
11.2014 - 10.2015

Technical Lead/Technical Solution Architect

Dell Services
03.2013 - 10.2014

Lead Engineer

HCL Technologies ltd
01.2011 - 12.2012

Process Associate

Oracle Financial Services Software Ltd
03.2009 - 11.2010

Bachelor of Technology - Information & Technology

Uttar Pradesh Technical University
08.2004 - 06.2008

Rcommendations

Nyjil Joshi

Delivery/People Manager (India) at Dell International Services - Salesforce.com

· Great zeal and passion in his work. I like his proactive nature in taking on the tasks assigned to him. Did a good job in remote coaching of resources in technical area. Some of the projects were very challenging but he took it in his stride and delivered a great product. He is one of front runners in keeping himself abreast with Salesforce.com technology.

Mariela Ruan

Dell Business Application and Technology Services - Salesforce Consultant

· I had the pleasure of working with Vinit, who was one of our technical lead developers in our enterprise Salesforce project with Dell Services. While working on the project, Vinit was very flexible with his hours and accessible at all times working with the onshore team. Vinit is very good at managing very tight deadlines even when his work is dependent on others work from different locations. What really stands out from Vinit is how he cares about what he does. He makes sure to understand the business reasons as to why he is doing the technical requirement and always trying to see if he is providing the best recommended solution. I highly recommend Vinit and see him as a future Salesforce architect.

Himanshu Passi Lead Engineer at HCL Technologies

· Vinit is an exceptional professional who can think of the quickest solutions for the problems being faced, without compromising on the quality of work. He was one of the best team-mates and his knowledge sharing mode was always ON. It was a great learning experience while working with him on multiple issues directly. His thorough professionalism and knowledge for work are the things that make him stand apart.

NEHA BISHT

CRM Consultant at TechMatrix Pte Ltd

· Vinit have always been a great person to work with. His dynamic nature makes him accustomed to the fast paced IT world. He is a perfect fit for the

timeline specific projects. His agility towards new technology makes him the suitable lead for all kind of platform.

Atul Kumar

Senior Software Engineer

· Vinit is good technically and rarely faces any issue in communicating. I think he can work good in a team

Rcommendations

Nyjil Joshi

Delivery/People Manager (India) at Dell International Services - Salesforce.com

· Great zeal and passion in his work. I like his proactive nature in taking on the tasks assigned to him. Did a good job in remote coaching of resources in technical area. Some of the projects were very challenging but he took it in his stride and delivered a great product. He is one of front runners in keeping himself abreast with Salesforce.com technology.

Mariela Ruan

Dell Business Application and Technology Services - Salesforce Consultant

· I had the pleasure of working with Vinit, who was one of our technical lead developers in our enterprise Salesforce project with Dell Services. While working on the project, Vinit was very flexible with his hours and accessible at all times working with the onshore team. Vinit is very good at managing very tight deadlines even when his work is dependent on others work from different locations. What really stands out from Vinit is how he cares about what he does. He makes sure to understand the business reasons as to why he is doing the technical requirement and always trying to see if he is providing the best recommended solution. I highly recommend Vinit and see him as a future Salesforce architect.

Himanshu Passi Lead Engineer at HCL Technologies

· Vinit is an exceptional professional who can think of the quickest solutions for the problems being faced, without compromising on the quality of work. He was one of the best team-mates and his knowledge sharing mode was always ON. It was a great learning experience while working with him on multiple issues directly. His thorough professionalism and knowledge for work are the things that make him stand apart.

NEHA BISHT

CRM Consultant at TechMatrix Pte Ltd

· Vinit have always been a great person to work with. His dynamic nature makes him accustomed to the fast paced IT world. He is a perfect fit for the

timeline specific projects. His agility towards new technology makes him the suitable lead for all kind of platform.

Atul Kumar

Senior Software Engineer

· Vinit is good technically and rarely faces any issue in communicating. I think he can work good in a team

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VINIT KUMARDirector, Software Engineering