VINIT KUMAR
CUSTOMER EXECUTIVE
Ranchi
Summary
Dynamic professional with a proven track record at ICICI Bank, enhancing team efficiency through innovative management strategies and process improvements. Skilled in performance enhancements and task delegation, I foster collaboration and drive customer satisfaction, achieving significant results in client retention and business growth.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Executive
Varun Beverages Ltd
06.2024 - Current
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
Deputy Manager 2
ICICI Bank
01.2024 - 06.2024
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Asst. Manager
Reliance Jio Infocomm. Ltd
09.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Leader
Just Dial Ltd
07.2017 - 09.2021
- Built and maintained strong client relationships, leading to repeat business and referrals.
Education
Bachelor of Engineering - Engineering
MGR UNIVERSITY
CHENNAI 04.2001 -
Skills
Performance improvements
Cost analysis and savings
Task delegation
Process and procedure development
Timeline
Customer Executive
Varun Beverages Ltd
06.2024 - Current
Deputy Manager 2
ICICI Bank
01.2024 - 06.2024
Asst. Manager
Reliance Jio Infocomm. Ltd
09.2021 - 01.2024
Team Leader
Just Dial Ltd
07.2017 - 09.2021
Bachelor of Engineering - Engineering
MGR UNIVERSITY
04.2001 -
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