Vinit Kumar Chhabra
Overview
30
30
years of professional experience
Work History
General Manager
The Khyber Himalayan Resort & Spa
11.2020 - Current
- Achievements to date:
- Highest ever turnover of the property to the tune of 114 Crore
- GOP of 70%
- ADR: 40000
- QMS score of 94%
- Renovation of 60 rooms
- Opening of Italian Restaurant Brava
- Awarded as best GM for year by IMA awards 2022
Area General Manager, Director Development
Rajasthan, Nile Hospitality
08.2019 - 11.2020
General Manager
The Khyber Himalayan Resort & Spa
06.2016 - 08.2019
- Gulmarg, J&K
- Consistently awarded the best boutique hotel in India for six years in a row by Conde Nast Traveler Readers, The Khyber Himalayan Resort & Spa is the foremost luxury property in Gulmarg, with 85 keys including 4 villas and a Presidential Suite
- Resort equipped with 6 F&B outlets, Spa, heated pool, Movie theatre, Indoor activity area, Banqueting, Kids plays zone, Snooker room, etc
- Core Responsibilities:
- Develop, implement and adhere to strategic business plans, budgets, and investment plans according to the annual business planning guidelines
- Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development, and maintain realistic yet ambitious targets
- Always strive to improve market penetration
- Create value whenever initiating activities or making decisions
- Live and communicate the philosophy, mission, and vision of the Company
- Know, understand, and get involved in initiatives directed at local markets, such as senior management sales calls and customer events
- Take initiatives that build brand awareness, such as participation in local organizations and clubs, which include decision-makers, authorities, press, and opinion leaders
- Implement and supervise corporate guest satisfaction programs
- Ensure employee satisfaction and trust
- Assume full responsibility for compliance with Emergency procedures – Management and Training
- Ensure that all Responsible Business policies and guidelines are implemented and observed at the hotel in addition to legal requirements
- Actively promote the development of new approaches to environmental objectives and savings
- Be at all times a role model for all points of contact with internal and external stakeholders for all employees and the management team
- This includes but is not limited to your behavior during the customary use of hotel facilities for business purposes, representation, and evening or weekend duties in line with executing your duties
- Managing Profitability
- Demonstrate and communicate key drivers of guest satisfaction for the hotel’s target customer
- Analyze service issues and identify trends
- Make and execute the necessary decisions to keep the property moving forward toward the achievement of goals
- Work with the hotel management team to develop an operational strategy that is aligned with the resort’s business strategy and lead its execution
- Managing Revenue Goals
- Monitor hotel operations sales performance against budget
- Review reports and financial statements to determine hotel operations performance against budget
- Coach and support operations team to effectively manage occupancy & rate, wages, and controllable expenses
- Review the Wage Progress Report and compare budgeted wages to actual wages, coach direct reports to address problem areas, and hold the team accountable for results
- Leading Operations and Department Teams
- Champion the service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
- Develop systems to enable employees to understand guest satisfaction results
- Communicate a clear and consistent message regarding departmental goals to produce desired results
- Managing Guest Experience
- Review guest feedback with the leadership team and ensure appropriate corrective action is taken
- Respond to and handle guest problems and complaints
- Stay visible and interface with guests regularly to obtain feedback on the quality of product, service levels, and overall satisfaction
- Create an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- Managing and Conducting Human Resources Activities
- Facilitate the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- Ensure employees are treated fairly and equitably
- Ensure that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings)
- Foster employee commitment to providing excellent service participates in daily stand-up meetings and model desired service behaviors in all interactions with guests and employees
- Incorporate guest satisfaction as a component of staff/operations meetings, emphasizing generating innovative ways to continually improve results
- Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance
- Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures, and support the Peer Review Process
- Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
General Manager
Jaisalkot
02.2015 - 06.2016
- Jaisalmer
- Away from the hustle-bustle of Jaisalmer, and close to the dunes of the Thar Desert, Jaisalkot is nestled amidst barren land and the open sky
- The property comprises 15 acres of land (60721 sq.) and is enclosed within a strong and majestic fort
- The ambiance is that of a lost world of royalty; quiet and elegant
- Each room overlooks either the massive front Maidan or the vast desert scape
- The spa, pool, gym, restaurant, and bar are spread luxuriously across the property
- Despite the old-world charm, the hotel is equipped with all the modern amenities required for a comfortable and peaceful stay
- Jaisalkot offers its customers, what no other property can, a chance to go back in time
- The hotel is located off Sam road, which connects Dhanana and Jaisalmer and leads to the famous dunes
- As a luxury boutique resort, it offers 50 rooms with a provision of 25 luxury tents
- The indoor banquet hall spans 2000 sqft with 4 acres of landscaped garden space for outdoor events and activities.
General Manager
Jhminterstate Hotels
Gurgaon
03.2013 - 02.2015
General Manager
Ranbanka Palace, Royal
Jodhpur
02.2012 - 02.2013
- Family of Jodhpur, Rajkumar KV Singh Rathore
General Manager
Boutique Hotels India Private Limited, Udaipur
Jaipur
04.2006 - 02.2012
- Devi Ratn Jaipur & Rasa
Consultant
India Expo Mart & Centre
, Greater
11.2005 - 04.2006
Executive Housekeeper
The Chancery Pavilion
Bangalore
03.2005 - 11.2005
Executive Housekeeper
Radisson MBD
07.2003 - 02.2005
Accommodation Manager
Devi Garh
09.1999 - 07.2004
Executive Housekeeper
Sofitel Ummed
Ahmedabad
02.1999 - 09.1999
Assistant Executive Housekeeper
The Bristol
Gurgaon
05.1997 - 01.1999
Housekeeping Executive
The Heritage Village
Manesar
11.1994 - 05.1997
Housekeeping Supervisor
Holiday Inn Crowne Plaza
, Delhi
04.1994 - 12.1994
Interstate
01.2008
- India Hotels & Resorts is a joint venture between two of the world’s most experienced hotel management companies
- Combining the global expertise of Interstate Hotels & Resorts, with the local knowledge and resources of JHM Hotels and its founders the Rama family of Gujarat, JHM Interstate India is uniquely qualified to bring its skill and background to hotel owners and developers across India
- Globally, hotel owners, developers, and guests discover the difference that experience makes in our nearly 379 hotels with more than 70,700 rooms located throughout the U.S
- And around the world
- JHM Interstate India has operated upscale and luxury hotels since, and is now one of the country’s most rapidly growing hospitality management companies
- Our rich corporate history spanning more than 50 years of innovation, consistency, and success is unmatched in the hospitality industry, making us the preferred hotel management company of major global brands
- It also allows our associates to consistently deliver results for real estate investors, ownership groups, privately held companies, and private equity funds today and in the future
- JHM Interstate India has successfully brought this expertise to India and is now recognized as a leader in Indian hotel & resort management
- Key Deliverables
- To plan the activities in the pre-opening stage of the managed hotel
- To implement all pre-opening plans related to all the departments as per the pre-opening checklist and as per the JHM Interstate SOPs
- To liaise with the owner for project-related activities and funds
- To coordinate with the brands (in the case of branded hotels) and ensure adherence to brand standards in all areas
- To coordinate with the Corporate Heads for their support during the pre-opening stage
- To generate weekly reports for the Resource Centre on the progress made
- Leads the executive committee team of the hotel in the development and implementation of plans
- Performs other duties as assigned to meet business needs.
Jhminterstate Hotels & Resorts, Rajasthali Resort
Jaipur
- Judiciously working with the Resource center for hotel operations; deftly rendering services to enable smooth flow of operations
- Identified scope for process enhancements for improved services & facilities
- Entrusted with the task of managing daily operations, administering various issues and queries, and providing solutions for them, rooms, presidential suites, bars, banquet halls, and day-to-day operations
- Implementing effective administrative policies and successfully coordinating administrative support for the hotel
- Conceptualizing and designing innovative strategies and ensuring smooth execution of overall tasks assigned by the management
- Performing liaison and coordination work and monitoring various functions including front desk operations and guest relationships; Managed overall general administration of the organization including housekeeping and security services
- Shouldering the onus of providing prompt service support while enhancing organizational effectiveness, business, and image via customer and market-focused strategies with an emphasis on continuous improvement empowerment and teamwork to achieve operational efficiency and profitability
- Accountable for setting & achieving the top-line, middle-line, and bottom-line targets within the prescribed budget and time
- Identifying opportunities to streamline work processes
- Developed standard operating procedures, operational and business policies, motivational schemes, and guest service standards
- Developing competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions; devised marketing strategies to accelerate business growth with the distinction of achieving a two-fold increase in turnover and a threefold increase in occupancy
- Overseeing performance against key success metrics, identifying and mitigating risks associated with achieving the business plans; charted career development path for team members
- Pioneering efforts across effective communication within the organization for strategic deployment of plans & policies; deftly managed the whole gamut of administrative matters
- Key Achievements: GOP growth in Revenue over Last Year
- Improvement of 3 positions on trip advisor ratings
Education
Post Graduate Diploma - Accommodation Operation and Management
Food Craft Institute
01.1993
Bachelor of Science -
Maharishi Dayanand University
01.1992
the P.G Diploma - Accommodation Operation and Management
Accomplishments
- Digital Hospitality/workshop Internet Moguls- Avijit Arya
- Train the trainer Jhm interstate- Sonya Verma
- Team Effectiveness and Team Building Jhm Interstate
- Six Sigma The Chancery Pavilion, Bangalore
- Q12 Management Gallops( Radisson Hotels )
- Personal Details
- Name: Vinit Kumar Chhabra
- Age: 17th October 1971
- Marital Status: Married
- Dependents: Wife and two daughters
- Address: A 806, Royale Platinum Society, Ramnagariya, Jagatpura, Jaipur 302017
Timeline
General Manager
The Khyber Himalayan Resort & Spa
11.2020 - Current
Area General Manager, Director Development
Rajasthan, Nile Hospitality
08.2019 - 11.2020
General Manager
The Khyber Himalayan Resort & Spa
06.2016 - 08.2019
General Manager
Jaisalkot
02.2015 - 06.2016
General Manager
Jhminterstate Hotels
03.2013 - 02.2015
General Manager
Ranbanka Palace, Royal
02.2012 - 02.2013
Interstate
01.2008
General Manager
Boutique Hotels India Private Limited, Udaipur
04.2006 - 02.2012
Consultant
India Expo Mart & Centre
11.2005 - 04.2006
Executive Housekeeper
The Chancery Pavilion
03.2005 - 11.2005
Executive Housekeeper
Radisson MBD
07.2003 - 02.2005
Accommodation Manager
Devi Garh
09.1999 - 07.2004
Executive Housekeeper
Sofitel Ummed
02.1999 - 09.1999
Assistant Executive Housekeeper
The Bristol
05.1997 - 01.1999
Housekeeping Executive
The Heritage Village
11.1994 - 05.1997
Housekeeping Supervisor
Holiday Inn Crowne Plaza
04.1994 - 12.1994
Jhminterstate Hotels & Resorts, Rajasthali Resort
Post Graduate Diploma - Accommodation Operation and Management
Food Craft Institute
Bachelor of Science -
Maharishi Dayanand University
the P.G Diploma - Accommodation Operation and Management
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