Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic

VINIT S CHIPKAR

Bhandup west

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

4
4
years of professional experience

Work History

Assistant Manager Customer Care

Teleperformance Global PVT LTD
04.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Trained and supervised team of customer service representatives in providing quality service to customers.

Senior Customer Service Representative

Teleperformance Global PVT LTD
06.2023 - 04.2024
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Customer Support Executive

FIS Global
04.2022 - 06.2023
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Cross-trained and provided backup support for organizational leadership.

AR Associate

Wipro LTD
04.2021 - 03.2022
  • Medical Billing
  • US Insurance

Education

T.Y.B.Sc.(HS) -

University of Mumbai
01.2020

S.Y.B.Sc.(HS) - undefined

University of Mumbai
01.2019

F.Y.B.Sc.(HS) - undefined

University of Mumbai
01.2018

H.S.C. - undefined

Maharashtra State Board
01.2017

S.S.C.(x) - undefined

Maharashtra State Board
01.2015

Skills

  • Team leadership
  • Performance reviewing
  • Verbal and written communication
  • Team motivation
  • Coaching and mentoring
  • Call center experience
  • Customer service excellence
  • Management support
  • Training and mentoring
  • Recruiting and interviewing

Languages

English
Marathi
Gujarati
Hindi

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Assistant Manager Customer Care

Teleperformance Global PVT LTD
04.2024 - Current

Senior Customer Service Representative

Teleperformance Global PVT LTD
06.2023 - 04.2024

Customer Support Executive

FIS Global
04.2022 - 06.2023

AR Associate

Wipro LTD
04.2021 - 03.2022

S.Y.B.Sc.(HS) - undefined

University of Mumbai

F.Y.B.Sc.(HS) - undefined

University of Mumbai

H.S.C. - undefined

Maharashtra State Board

S.S.C.(x) - undefined

Maharashtra State Board

T.Y.B.Sc.(HS) -

University of Mumbai
VINIT S CHIPKAR