Summary
Overview
Work History
Education
Skills
Certificationstraining
Timeline
Generic

Vinit Belwalkar

Mumbai

Summary

A supply chain enthusiast with 5+ years of experience across customer services and tech support domains. Over the years I have developed and applied key skills such as troubleshooting, client relations, and operations management. I have recently completed my Masters in Supply Chain Management from Liverpool Business School. In my current role, I have proven experience in customer relations on a database of approx. 50000 Plus customers. An excellent communicator with strong people management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Opps / Tech Support Level 2 (Warehouse Management)

Mphasis
08.2022 - 09.2023
  • Company Overview: Client - Kenco Group
  • Maintain a clean and organized Environment at the place
  • Train and Support the team in providing an exceptional customer experience
  • Building a Culture for customer Service
  • Lead by example and ensure the standard operating processes all the time
  • Achieve targets and expand business results
  • Keeping Records in up to date on daily basis
  • Assisting Staff to stream line the business
  • Helped users navigate and troubleshoot issues with inventory management systems and other software applications
  • Analyzed and Monitor Vendor Performance & ensure demand needs and SLAs
  • Manage Drives with the proper route format so that they can reach to the place in right time
  • Coordinated with Global Supply Chain's projects and resources to ensure efficient operations and timely delivery
  • Keeping appropriate record of Daily GRN
  • Effective support is crucial in minimizing downtime, resolving issues promptly, and optimizing the performance of technology-driven processes within the supply chain
  • Ability to communicate effectively and professionally by phone or email
  • Optimized technical issue resolution by applying advanced troubleshooting for web tickets
  • Successfully maintained Service Level Agreements (SLAs) to consistently meet and exceed client expectations
  • Responsible for maintaining and updating accurate records
  • Client - Kenco Group

Customer Support Manager B2C (Banking Courier Service)

IDFC First Bank
05.2021 - 04.2022
  • Develop skill sets and leadership ability of the Commercial and Clinical Planning, Procurement, Operational Resilience and Materials Management teams through mentoring, technical and business training, and challenging assignments that build confidence and demonstrate the team's ability to make significant contributions to Technical Operations and the Company
  • Meet Customer Demand
  • Integrated supply chain management into tech support operations, leveraging MS Excel for data analysis and reporting
  • Efficiently managing customer inquiries through chat and calls, with a focus on reviewing and analyzing complaints for proactive resolution in Mobile app support
  • Meet daily targets of 60 to 70 calls, ensuring accurate updates in CRM or SFDC for streamlined operations
  • Strategically escalating support desk tickets to Level 2 in critical circumstances, emphasizing thorough troubleshooting and time investment for complex issue resolution
  • External Parties Collaboration for Increasing Relationships for better supply chain management
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.

Relationship Manager B2C

TATA AIA Group
07.2017 - 01.2019
  • Company Overview: (Insurance Courier Service Process)
  • Resolving customer complaints on calls and emails on an urgent basis with a professional level
  • Meet daily targets of 40 to 60 calls, ensuring accurate updates in CRM or SFDC for streamlined operations
  • Helped policyholders resolve their concerns in a timely manner in a professional fashion
  • Efficiently managing customer inquiries through chat and calls, with a focus on reviewing and analyzing complaints for proactive resolution in Mobile app support
  • Records Maintaining
  • Supported Head of Supply Chain to execute the strategic planning and arranging activities for better Customer and Client reach and also helps in driving better operational excellence

Business Operations (Customer & Client Service)

Vivid Interactive Solutions
06.2014 - 06.2017
  • Company Overview: Client - Adani Group
  • Responsible in procuring plans as per requirement
  • Manage Promotional events for the clients and customers
  • Application of key responsibilities such as troubleshooting, client relations, and operations management
  • Analyzed and Monitor Vendor Performance & ensure demand needs and SLAs
  • Inventory Maintenance
  • Inbound Finished Goods
  • High Delivery Standards
  • Client - Adani Group

Education

MBA - Operations and Supply chain Management, Procurement, Logistic Management, Import and Export Market Analysis

Liverpool John Moores University
United Kingdom
09.2023

PG - Program In Operations Management

IMT
Gaziabad
09.2023

BSc Honers - Zoology

Mithibai College
Mumbai
04.2014

Skills

  • Supply chain Management
  • Operations
  • Client Management
  • Tech Support
  • Problem solving
  • Trouble shooting
  • Excellent verbal and written communication
  • Team Management
  • Vendor Management
  • Demand Forecasting
  • Office 365
  • MS Office
  • Excel
  • CRM tool - SFDC
  • MS PowerPoint
  • Power BI
  • Tableau

Certificationstraining

  • EXCEL
  • Power BI
  • Tableau

Timeline

Opps / Tech Support Level 2 (Warehouse Management)

Mphasis
08.2022 - 09.2023

Customer Support Manager B2C (Banking Courier Service)

IDFC First Bank
05.2021 - 04.2022

Relationship Manager B2C

TATA AIA Group
07.2017 - 01.2019

Business Operations (Customer & Client Service)

Vivid Interactive Solutions
06.2014 - 06.2017

MBA - Operations and Supply chain Management, Procurement, Logistic Management, Import and Export Market Analysis

Liverpool John Moores University

PG - Program In Operations Management

IMT

BSc Honers - Zoology

Mithibai College

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