VINITA BHATIA

Customer Success Manager.

January 2023 – April 2025.

• Led and mentored a customer success team to deliver exceptional service, and ensure high customer satisfaction.
• Managed key accounts, built trusted relationships, and identified upsell and cross-sell opportunities. Designed and executed training initiatives to improve product knowledge and customer engagement.
• Analyzed customer feedback and metrics to drive continuous improvement and reduce churn. Collaborated with sales, marketing, and product teams to optimize the customer journey.

Customer Support Specialist

January 2022 – December 2022

• Provided first-line support to students, addressing inquiries and troubleshooting course-related issues.
• Assisted in onboarding new students, ensuring they had a smooth start to their learning journey.
• Coordinated with cross-functional teams to resolve escalations and improve support processes.

Inside Sales Advisor

June 2021 – December 2021.

• Initiated and nurtured relationships with prospective students, understanding their educational goals, and
• Achieved and exceeded monthly enrollment targets through consultative sales and personalized follow-ups.
• Managed leads effectively using CRM tools, ensuring timely outreach and high conversion rates.

• Guided prospective students and families through admission processes, achieving high enrollment rates at leading Indian institutions.
• Cultivated relationships with high-net-worth individuals and corporate clients to deliver tailored educational solutions.
• Managed leads using advanced CRM systems, significantly increasing enrollment conversions through personalized follow-ups.
• Presented unique value propositions of higher education programs during consultations with discerning clients.
• Collaborated with academic departments and marketing teams to design targeted outreach strategies, boosting client interest.

• Built strong stakeholder relationships to ensure clear communication of academic goals.
• Implemented new academic programs in line with institutional policies.
• Improved efficiency with tech-driven solutions for registration and faculty management.
• Evaluated programs and faculty performance, providing actionable feedback.