Vinita Dighe
Reservation & Eticketing
Pune
Summary
Customer Associate 13 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking and passionate job seeker with strong organizational skills.
Ready to help team achieve sales target.
Willingness to take on added responsibilities to achieve team performance.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Associate
Emirates Airline
Mumbai
12.2013 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and actualized customer service initiatives to decrease wait times by offering call back.
- Informed customers about special offers and provided detailed information.
- Responded to customer calls and emails to answer questions about their changes on ticketing and airport baggage handling incase its missing or damaged.
- Offered advice and assistance to customers, paying attention to special needs like MEDA/Traveling With PET etc.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisting travel agent to reissue tickets/fare rules/opening ticket status/offload/OTB/ Name correction on issued tickets
- Coordinate airport staff to reissue tickets.
- Increased revenue by cross-selling and upselling products and services.
- Provided support to new associates to help provide high-quality customer service with product knowledge.
- Trained staff on airline procedures,terms & condition.
- Issuance of travel voucher and refunds during pandemic situation
- Actively listened to customers, handled concerns quickly and solved major issues with the help of officers.
- Specialized in providing services to First class,Business class and Premium member like Gold and Platinum
CSA
Wipro ( United Airline )
Pune
11.2010 - 07.2013
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through investigation and critical thinking and escalated customer to supervisor for enhanced support.
- Gained familiarity with airline products to answer customer questions and give solution.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support.
- Connected with customers to address questions and resolve issues through phone.
Education
Bachelor of Science - Physics
Poona Collage
Pune 06.2007 - 08.2008
BTEC HNC - Aviation
Frankfinn Institute of Airhostess
Pune 03.2009 - 12.2010
IATA - Airline And Travel Industry
Thomas Cook
Pune 09.2011 - 03.2012
Skills
International sales support
undefinedAdventure and Trekking, Yoga, Exploring new places, Playing badminton and cricket.
Adventure and Trekking-Planned and executed trek within maharashtra with trek group with their help and support. Now i lead the trek.
Best trek ever in my life is Konkankada .
My dream to climb Kalsubai and Kedarnath.
Yoga-My day starts and end with this.
I have Explored many places within Maharashtra , India and out of India and bucket list is ready for next move.
I love Badminton and cricket since childhood.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Associate
Emirates Airline
12.2013 - 02.2023
IATA - Airline And Travel Industry
Thomas Cook
09.2011 - 03.2012
CSA
Wipro ( United Airline )
11.2010 - 07.2013
BTEC HNC - Aviation
Frankfinn Institute of Airhostess
03.2009 - 12.2010
Bachelor of Science - Physics
Poona Collage
06.2007 - 08.2008
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