Hi, I’m
Vinita Madnani
Bengaluru ,karnataka
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
years of professional experience
3
Certifications
Work History
Accenture Bengaluru
Customer Support Executive
2024.03 - Current (2 education.years_Label & 3 education.months_Label)
Job overview
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
MEDVARSITY ONLINE LIMITEDHyderabad, india
Senior Admission Counsellor
2023.12 - 2024.10 (10 education.months_Label)
Job overview
- Counsel doctors to undertake international courses
- Dealing with students and assisting them with the requirements and the minimum qualification required for the course
- Discussing the career path with the doctors
- Assisting in accommodation and visa requirements for UK.
- Provided professional services and support in a dynamic work environment.
ADP PVT LTD. Hyderabad, Telangana
Senior Customer Representative
2022.08 - 2023.12 (1 education.year_Label & 4 education.months_Label)
Job overview
- Providing prompt, efficient, detailed, customer-oriented support to the customers
- Assist the clients for the 401K accounts retirement account
- Helping clients with their Compliance Year End Testing
- Setting up the 401k contribution and the match as per the company requirements
- Working with other customer support teams to ensure a consistent and high level support
- Being a voice and advocate for our customers when something doesn't feel right
- Driving projects that improve support-related processes
- Actively seeking solutions to customer needs, communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Sykes Business Service of India Pvt Ltd.Hyderabad
Customer Service Professional Trainee
2022.04 - 2022.08 (4 education.months_Label)
Job overview
- Driving projects that improve support-related processes
- Collection of automobile payments
- Handling escalations
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
AMAZON PVT LTD. Hyderabad
CS Associate
2020.11 - 2021.10 (11 education.months_Label)
Job overview
- Providing prompt, efficient, detailed, customer-oriented support to the customers
- Working with other customer support teams to ensure a consistent and high level support
- Being a voice and advocate for our customers when something doesn't feel right
- Driving projects that improve support-related processes
- Actively seeking solutions to customer needs, communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Education
Wisdom Institute
B.Com
University Overview
Affiliation: Madurai Kamraj University
Tagore Public School
Higher Secondary
University Overview
Affiliation: CBSE
The Indian High School
Secondary Education
University Overview
Affiliation: CBSE
Skills
Customer Inquiry Management (CIM)
Data reconciliation reporting
Trend detection and analysis
Customer-facing web design
Certification
OSCAR certificate of Completion (Overseas Students Central Advice Resource)
Personal Strengths And Attributes
- Excellent inter-personal and business correspondence skills.
- Above average English Language Proficiency (Written and Oral).
- Proficiency in PC Operations (MS Office, PowerPoint, Photoshop). Internet Savvy
- Excellent oral and written communication skills
- Detail oriented and works with a high degree of accuracy
- Highly organized and flexible
- Ability to multitask and meet changing deadlines
- Must be self-directed and able to complete projects with limited supervision
- Maintains staff confidentiality
- Working knowledge of email, scheduling, spreadsheets and presentation software
Personal Information
- Date of Birth: 08/15/90
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support Executive
Accenture
2024.03 - Current (2 education.years_Label & 3 education.months_Label)
Senior Admission Counsellor
MEDVARSITY ONLINE LIMITED
2023.12 - 2024.10 (10 education.months_Label)
Senior Customer Representative
ADP PVT LTD.
2022.08 - 2023.12 (1 education.year_Label & 4 education.months_Label)
Customer Service Professional Trainee
Sykes Business Service of India Pvt Ltd.
2022.04 - 2022.08 (4 education.months_Label)
CS Associate
AMAZON PVT LTD.
2020.11 - 2021.10 (11 education.months_Label)
Wisdom Institute
B.Com
2011.04
Tagore Public School
Higher Secondary
2008.04
The Indian High School
Secondary Education
2006.04