Vinita Motiramani
Mumbai
Summary
Driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
7
7
years of professional experience
6054
6054
years of post-secondary education
2
2
Languages
Work History
Program Advisor
Emeritus
01.2024 - 01.2025
- Client Engagement and Advisory
- International Client Management
- Sales and Enrollments
- Program Insights and Customization
- CRM and Reporting
- Collaborated with team members to achieve target results.
Program Advisor
Times Of India - Times PRO ED-Tech
07.2022 - 05.2023
- Identifying the learner's profile and suggest the right program
- Cross selling education programs for up-skilling the learner
- Helped students evaluate course choices and select relevant classes
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant
- Developed career and education plans based on individual needs
- Maintained knowledge of market and diverse career opportunities
Senior Customer Service Executive
Concentrix
10.2021 - 07.2022
- Resolve issues with banking services and accounts
- Advise customers on bank services for their needs (e.g
- Loans and credit cards)
- Investigated and resolved customer inquiries and complaints quickly
- Manage customer bank accounts; open, close and oversee transactions
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Promoted available products and services to customers during service, account management and order calls
- Followed up with customers about resolved issues to maintain high standards of customer service
Customer Service Representative
Tech Mahindra
02.2019 - 10.2021
- Assist inbound callers to sign up for new Home Broadband connection through Vodafone Australia
- Explain the price points & the benefits of the plans & up sell other telecommunication devices such as phones & tablets
- Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded proactively and positively to rapid change
Customer Service Advisor
Teleperformance
10.2017 - 12.2018
- Manage customer expectations through clear communication
- Always provide excellent levels of customer service
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
Education
Bachelor of Arts -
Mumbai University
H.S.C -
Kandivali Education Society
S.S.C -
Swami Vivekananda International School
Skills
Microsoft Office
Education
Mumbai,Mumbai,Mumbai
Contact
Mumbai, India 400064
Timeline
Program Advisor
Emeritus
01.2024 - 01.2025
Program Advisor
Times Of India - Times PRO ED-Tech
07.2022 - 05.2023
Senior Customer Service Executive
Concentrix
10.2021 - 07.2022
Customer Service Representative
Tech Mahindra
02.2019 - 10.2021
Customer Service Advisor
Teleperformance
10.2017 - 12.2018
Bachelor of Arts -
Mumbai University
H.S.C -
Kandivali Education Society
S.S.C -
Swami Vivekananda International School
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