Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Affiliations
Accomplishments
Roles And Responsibilities
Work Availability
Timeline
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Vinita Padmanabhan

Bangalore

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Motivated and dedicated individual with a flexible mindset, ready to contribute to the success of a cohesive and high-performing team.

I am writing to express my strong interest in the Product Activation/Implementation position
I was excited to discover an opportunity that aligns perfectly with my skill set. In my previous role as a Lead Service Engineer with Sabre Travel Technology Pvt Limited, I had the privilege of working with the Centralized Product Activations team, where I gained valuable experience in coordinating and executing successful product activations.

Here are some key highlights of my qualifications:

Experience: I possess a proven track record in product activation and implementation, having successfully managed numerous projects throughout my career. I am well-versed in the entire activation lifecycle, from initial planning and coordination to testing, troubleshooting, and final delivery.


Technical Proficiency: I have a deep understanding of various software products and their technical requirements. This allows me to effectively communicate with both internal teams and clients, ensuring smooth and efficient activations while addressing any technical challenges that may arise.

Collaboration and Communication: Throughout my professional journey, I have honed my interpersonal and communication skills, enabling me to collaborate seamlessly with cross-functional teams, stakeholders, and clients. I am adept at managing expectations, resolving conflicts, and maintaining a high level of client satisfaction.

Problem-Solving: I possess strong analytical and problem-solving abilities, enabling me to identify potential bottlenecks or issues during the activation process and proactively devise effective solutions to ensure project success.

Overview

18
18
years of professional experience

Work History

Lead Service Engineer

Sabre Travel and Technologies PVT ltd
Bangalore
06.2018 - Current
  • Conducted comprehensive investigations focused on failure reduction, enhanced reliability, and increased yields.
  • Kept detailed documentation of all product activities based on standard operating procedures.
  • Informed and educated customers about the effective usage of products or services.
  • Examined the potential for enhancements in the functionality, structure, and efficiency of components or systems.
  • Produced highly detailed technical manuals containing accurate project specifications.
  • Successfully planned, budgeted, and coordinated projects to fulfill orders.
  • Distinguished clear design criteria and specifications.
  • Consulted with technical staff to develop designs and operational strategies.
  • Led the development of product documentation and oversaw multiple projects.
  • Successfully met project deadlines while staying within allocated budget.
  • Performed testing to evaluate functionality and optimization.
  • Generated technical reports for clients.
  • Tracked and monitored task progress within the Project Management Office.
  • Coordinated training sessions on project management best practices for new employees.
  • Established processes for project management, quality assurance, and inter-departmental communication.
  • Supported project management activities throughout the entire planning and execution process.
  • Managed and tracked project timelines, achieved milestones, and delivered successful results by utilizing project management software tools.
  • Prepared project management documentation.
  • Implemented agile methodologies for enhanced project management processes.
  • Utilized project management software to track and oversee completion of various projects.
  • Created process documentation for product life cycle management.
  • Delivered necessary assistance and guidance to users during the entire product development process.
  • Created comprehensive feature plans and documented corresponding specifications.
  • Effectively supervised the implementation of products from pre-production to post-production stages.
  • Streamlined resource allocation and task assignment for the team.
  • Established KPIs for measuring product success and guiding future development priorities.
  • Prioritized and managed product backlog to optimize value and meet stakeholder expectations.
  • Developed critical features in the initial stages to identify and address technical issues.

Reservation & Ticketing Assistant

Malindo Air
Delhi
07.2016 - 11.2016
  • Provided general administrative support for marketing campaigns related to ticket sales.
  • Collaborated with other departments to ensure customer satisfaction throughout their experience with the company.
  • Answered incoming calls regarding ticket availability, pricing, seating locations.
  • Assisted customers with selecting appropriate tickets for events and shows.
  • Maintained accurate daily reports of sales transactions to track performance metrics against targets.
  • Monitored ticket inventory levels to ensure adequate supply at all times.
  • Printed tickets upon request or sent them electronically as requested by customers.
  • Resolved customer complaints in a timely manner.
  • Greeted and welcomed customers in person, over the phone and via email.
  • Participated in training sessions on various topics such as customer service best practices and software updates.
  • Provided detailed descriptions of available tickets to customers.
  • Issued refunds promptly when necessary according to company policies and procedures.
  • Updated customer records in the database following each transaction.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Reservation & Ticketing Assistant

Malaysia Airlines
Delhi
06.2015 - 10.2015
  • Answered incoming calls regarding ticket availability, pricing, seating locations.
  • Assisted customers by helping them select the most suitable tickets for different events and shows.
  • Maintained accurate daily reports of sales transactions for tracking performance metrics against targets.
  • Provided efficient solutions for resolving customer complaints.
  • Effectively communicated with customers through various channels including in-person interactions, phone conversations, and email correspondence.
  • Issued refunds promptly in accordance with company policies and procedures.
  • Assisted customers in navigating ticket purchases and trip planning including pricing and scheduling.
  • Enhanced customer experience by contacting and confirming will-call orders, offering last-minute tickets to past customers.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Collaborated with passengers and travel agents to address booking, fare, and regulations issues.
  • Achieved high levels of customer satisfaction by actively engaging with customers, listening attentively to their needs, and utilizing strong interpersonal skills.
  • Produced itineraries and tickets for passengers on a daily basis.
  • Established and nurtured productive relationships with staff members.
  • Handled incoming calls professionally by offering information and assistance to callers.

Reservation & Ticketing Assistant

Malaysia Airlines
Bangalore
07.2013 - 05.2015
  • Answered incoming calls regarding ticket availability, pricing, seating locations.
  • Assisted customers by helping them select the most suitable tickets for different events and shows.
  • Maintained accurate daily reports of sales transactions for tracking performance metrics against targets.
  • Provided efficient solutions for resolving customer complaints.
  • Effectively communicated with customers through various channels including in-person interactions, phone conversations, and email correspondence.
  • Issued refunds promptly in accordance with company policies and procedures.
  • Assisted customers in navigating ticket purchases and trip planning including pricing and scheduling.
  • Enhanced customer experience by contacting and confirming will-call orders, offering last-minute tickets to past customers.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Collaborated with passengers and travel agents to address booking, fare, and regulations issues.
  • Achieved high levels of customer satisfaction by actively engaging with customers, listening attentively to their needs, and utilizing strong interpersonal skills.
  • Produced itineraries and tickets for passengers on a daily basis.
  • Established and nurtured productive relationships with staff members.
  • Handled incoming calls professionally by offering information and assistance to callers.

Reservation & Ticketing Assistant

Malaysia Airlines
Delhi
05.2012 - 02.2013
  • Answered incoming calls regarding ticket availability, pricing, seating locations.
  • Assisted customers by helping them select the most suitable tickets for different events and shows.
  • Maintained accurate daily reports of sales transactions for tracking performance metrics against targets.
  • Provided efficient solutions for resolving customer complaints.
  • Effectively communicated with customers through various channels including in-person interactions, phone conversations, and email correspondence.
  • Issued refunds promptly in accordance with company policies and procedures.
  • Assisted customers in navigating ticket purchases and trip planning including pricing and scheduling.
  • Enhanced customer experience by contacting and confirming will-call orders, offering last-minute tickets to past customers.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Collaborated with passengers and travel agents to address booking, fare, and regulations issues.
  • Achieved high levels of customer satisfaction by actively engaging with customers, listening attentively to their needs, and utilizing strong interpersonal skills.
  • Produced itineraries and tickets for passengers on a daily basis.
  • Established and nurtured productive relationships with staff members.
  • Handled incoming calls professionally by offering information and assistance to callers.

Sr.Travel Consultant

Global E Travel Solutions Pvt Ltd
04.2011 - 04.2012
  • Ensured swift resolution of customer issues and concerns.
  • Advised clients on insurance policies and provided guidance on various travel services.
  • Managed coordination of special requests between customers, airlines, and hotels.
  • Provided support and guidance to new staff members in utilizing reservation systems and honing customer service skills.
  • Remained updated on all aspects of the travel industry such as fares, tariffs and regulations.
  • Maintained awareness of evolving rules and regulations around international travel, ensuring compliance at all times.
  • Managed online booking systems for airline tickets and hotel reservations.
  • Utilized customer feedback reports to drive improvements in service levels.
  • Ensured precise entry of bookings and accurate invoicing processes.
  • Corresponded with airline employees to ensure accurate rates and identify available lower fares.
  • Enhanced client experience by modifying existing tickets and reservations, providing travel flexibility while advising on penalties and cancellation fees to find optimal solutions within company guidelines.
  • Managed travel arrangements for various clients including groups, couples, executives, and individuals with special requirements.
  • Demonstrated and communicated the value of travel insurance to clients.
  • Employed open-ended questioning approach to accurately assess client preferences and suggest suitable travel packages.
  • Designed and adjusted travel schedules based on client preferences to enhance customer satisfaction.
  • Enhanced business development by delivering precise travel itineraries and valuable knowledge to cultivate strong customer relationships.
  • Analyzed customer feedback for enhancing service offerings and client satisfaction.
  • Efficiently utilized GDS systems for booking and confirming travel plans.
  • Negotiated competitive rates with travel suppliers to secure advantageous deals for clients.
  • Delivered exceptional customer service and promptly resolved all travel-related issues.
  • Informed clients of changes to their travel reservations, ensuring they were kept up to date with all updates and adjustments.
  • Ensured outstanding customer service for both new and existing clients, building strong relationships and obtaining extra travel assignments.

Sr. Travel Consultant

Riya Tours & Travels India Pvt Ltd
05.2007 - 03.2011
  • Enhanced service levels through compiling and analyzing customer feedback reports.
  • Ensured prompt resolution of customer complaints.
  • Delivered comprehensive details on destinations, attractions, weather conditions, and visa prerequisites.
  • Ensured precise entries of all bookings and correct invoicing.
  • Collaborated with airlines and hotels to address customer's unique needs.
  • Monitored rule and regulation changes related to international travel and visas.
  • Provided guidance to clients regarding insurance policies and various travel services.
  • Prepared monthly financial statements for management review.
  • Contributed to the onboarding process by teaching reservation systems and customer service techniques to new employees.
  • Managed online bookings for flights and accommodation.
  • Assisted customers with their concerns regarding visas, passports, and currency exchange rates through various modes of contact such as phone calls, emails, and personal meetings.
  • Created promotional materials to boost tour package sales.

Trainee

Air India
11.2006 - 04.2007
  • Assisted current team members with diverse tasks and responsibilities.
  • Supported team efforts during brainstorming sessions to develop effective strategies for marketing campaigns.
  • Collaborated with experienced team members to acquire knowledge and skills in related job tasks and roles.
  • Implemented strong telephone skills to effectively handle difficult calls.
  • Managed and organized company files using a document management system, ensuring up-to-date and easily accessible data.
  • Maintained positive relationships with team members and managers.

Education

B.A. (Travel & Tourism Mangement) - Travel And Tourism

Dayal Singh College Delhi University
01.2006

Sr. Sec. School -

01.2003

Sec. School -

01.2001

Diploma Course in International Air Ticketing -

Skills

Well versed with MS OFFICE & Internet

Time Management

Program Planning

Scrum Framework

Interpersonal Communication

Teamwork and Collaboration

Agile project management

Personal Information

  • Father's Name: Late V K Padmanabhan
  • Date of Birth: 09/21/1985
  • Marital Status: Married

Languages

Hindi, English, Malayalam

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

  • Graduate in Bharatanatyam dance.
  • Got first prize in Sabre got talent event in the year 2019.

Accomplishments

  • Appreciated for one of the crucial project in Sabre Main frame offload from the Programme and Development team.
  • Appreciated for migration projects for various carriers(Vitenam Airlines, GOL Airles, LATA Airlines,Sky Airlines, Westjet Airlines) from reporting manager.

Roles And Responsibilities

· Project Planning, Estimation, Improvement & Development

· Process Development & Improvement

· Project Management

· KPI Tracking

· Product Lifecycle Management

· Product Vision and Strategy

· Troubleshooting and QA

· Product Roadmaps

· Prioritization and Execution

· Documentation Management

· Product issue resolution

· Client Inquiries Management

· Project monitoring

· Change Management Process

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Service Engineer

Sabre Travel and Technologies PVT ltd
06.2018 - Current

Reservation & Ticketing Assistant

Malindo Air
07.2016 - 11.2016

Reservation & Ticketing Assistant

Malaysia Airlines
06.2015 - 10.2015

Reservation & Ticketing Assistant

Malaysia Airlines
07.2013 - 05.2015

Reservation & Ticketing Assistant

Malaysia Airlines
05.2012 - 02.2013

Sr.Travel Consultant

Global E Travel Solutions Pvt Ltd
04.2011 - 04.2012

Sr. Travel Consultant

Riya Tours & Travels India Pvt Ltd
05.2007 - 03.2011

Trainee

Air India
11.2006 - 04.2007

B.A. (Travel & Tourism Mangement) - Travel And Tourism

Dayal Singh College Delhi University

Sr. Sec. School -

Sec. School -

Diploma Course in International Air Ticketing -

Vinita Padmanabhan