Vinita Shrivastava

Muzaffarpur

Summary

Client Service Account Manager with background in fostering strong client relationships and managing accounts to ensure customer satisfaction. Possess strong communication skills, problem-solving abilities, and expertise in delivering high-quality customer service. Previous experience includes streamlining processes for improved efficiency, leading teams towards meeting performance goals, and developing strategies to enhance client retention. Have consistently contributed to revenue growth through exceptional account management.

Overview

years of professional experience

Work History

Client Service Account Manager

ICICI Bank Ltd

Bangalore

09.2022 - Current

Provided excellent customer service to clients, resolving any issues or concerns in a timely manner.
Conducted research on industry trends and kept abreast of changes in order to provide better service.
Provided technical support for clients who encountered difficulties using online portals or other digital tools.

Education

MBA - Accounting And Finance

Barkatullah University

Bhopal

12-2022

Bachelor of Commerce - Accounting

RDS Collage

Bihar

03-2018

Skills

Data-driven decision-making
Document Management
Problem-Solving
Account Servicing
Communication Skills

Key Responsibilities,

General banking (Non-Financial and Financial Transactions)
Scrutinizing account-opening documentation
Complete knowledge of the current account documentation

Languages

Hindi

First Language

English

Beginner (A1)

Personal Details

Fathers Name- Rajan Kumar Shrivastava
Date of Birth- 28th June 1998
Address- Hazipur Rd, Bhikhanpura Chak Ahmad Ramana Muzaffarpur,Bihar, 842002

Declaration : I hereby declare that all information given above is true to the best of my Knowledge and Beliefs