Vinita Yadav

Technical consultant with a proven track record of working with enterprise clients, certified implementation partners (CIP), and supporting the development of system solutions for deployment. Expertise in enabling seamless communication and data exchange between various business systems, helping organizations optimize their operations, enhance productivity, and achieve their integration goals. Skilled in providing comprehensive technical support to clients during on boarding, implementation, and throughout the customer engagement lifecycle. Collaborative team player experienced in working with project managers and team members to ensure successful project delivery. I find great joy in resolving customers' problems and increasing their satisfaction by utilizing modern technology. I am devoted to staying current with new technologies in order to meet the evolving needs of our clients and consistently deliver outstanding results.

• Good understanding of SAP Business Technology Platform Foundation (SAP BTP) [Architecture and Services, Integration] which is explored via SAP learning hub.
• Good understanding of SAP BTP: Security Fundamentals.
• Good understanding of Integration Suite (API Management, Open Connector).
• Highly skilled software professional with a good understanding of programming languages such as JavaScript, jQuery, ASP.Net, MVC, C#, and HTML. Proficient in working with APIs including HTTP, SOAP, REST, and OData, as well as database technologies such as SQL, HANA. Experienced in SAP ERP integration with Concur Solution/SAP Business One.
• Knowledge on SAP BASIS skills including SAP System management, Backup Management, Background Job Management, and User Management. Possess functional SAP application knowledge.
• Help delight SAP customers by analyzing and resolving known errors through Knowledge Base Articles (KBAs), SAP Note, solved customer incidents, documentation or verifying the configuration.
• Conduct root-cause analysis of product and configuration issues. Report errors to development teams when needed.
• Share knowledge by creating KBAs, discussing solutions with colleagues and participating in forums.
• Skilled in managing project escalations and handling sensitive customer issues in collaboration with cross-functional teams. Experienced in using Salesforce and JIRA for project and task management. Proficient in ticketing tools such as CRM and monitoring tools like Kibana. Possess strong organizational skills and adaptability in dealing with shifting priorities.