DHIRAJ R

#24/55,8th Cross Street, Shenoy Nagar West,Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Interested in customer service and operation analyst, associate analyst, business analyst, data analyst, tableau , power bi or sql developer roles.

Overview

year of professional experience

Work History

Jr Customer Service Executive - Cease Operation

Tata Communications Transformation Services

12.2021 - 02.2023

To track orders for porting and ceasing of fiber product.
Handled one entire process myself with direct client and stakeholders.
Expert in customer query handling on time.
Expert in solving customer issues within given SLA.
Done ad-hoc work for stakeholders within given SLA.
Every month billing is done for products provided to customers.
Making reports using excel and data visualization using power bi.
Developed strong organizational and communication skills through coursework and volunteer activities.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Gained extensive knowledge in data entry, analysis and reporting.
Customer handling, service providing and reporting work done with zero escalations.

Education

Masters - Auto Body Design

Institute Of Industrial Design

Chennai

10.2020

B-Tech - Mechanical Engineering

SRM Institute of Science And Technology

Chennai

05.2020

Skills

Tableau
SQL
Power BI
MS excel
Basics of python
Dashboard Design
Customer Service Analysis

Problem solving
Adaptability
Planning Abilities
Time management
Excellent Communication
Multitasking Abilities

Timeline