Vinitha K
Bangalore
Summary
Store Executive with strong background leading teams and daily operations for bustling retailer. Highly skilled at managing inventory, overseeing purchasing processes and guiding employees to maintain continual flow of goods and enhance profitability. Confident decision-maker and tactful when directing others in fast-paced setting.
Overview
2
2
years of professional experience
Work History
Store Executive
Swiggy Instamart
Bangalore
02.2024 - Current
- Resolved customer complaints promptly and professionally while maintaining a friendly demeanor.
- Monitored inventory levels to ensure appropriate stock levels for peak trading periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Executive
Honda
Bangalore
01.2023 - 10.2023
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Provided technical support when necessary to resolve complex problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Consulted with customers regarding needs and addressed concerns.
- Communicated effectively with team members to ensure timely response times for customers.
- Responded promptly to emails sent by customers seeking assistance.
- Ensured that all customer queries were handled quickly and professionally.
Education
Bachelor of Science - Computer Application
LOWRY Memorial College
Bangalore06-2021
2nd PUC
SISHYA Matric HR Sec School
Thiruvannamalai05-2018
SSLC
SISHYA Matric Primary School
Thiruvannamalai05-2016
Skills
- Employee scheduling
- Recruitment and hiring
- Store maintenance
- Microsoft Word mastery
- Communication
- Keyboard shortcuts
- Strong listening talents
- Customer service
- Inventory control
- Customer retention
- Effective communication
Languages
Tamil
First Language
English
Proficient (C2)
C2
KANNADA
Proficient (C2)
C2
Timeline
Store Executive
Swiggy Instamart
02.2024 - Current
Customer Service Executive
Honda
01.2023 - 10.2023
Bachelor of Science - Computer Application
LOWRY Memorial College
2nd PUC
SISHYA Matric HR Sec School
SSLC
SISHYA Matric Primary School
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