Vinitha R
Bengaluru,TG
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
SR. Representative Advisor II CS
Concentrix Service India Private Limited
01.2024 - Current
- Interacted with customers regularly to maintain and enhance relationships.
- Resolved issues through careful research and follow-up with customers.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Backend Executive
Specs makers Options Pvt Ltd
01.2018 - 01.2021
- Handling calls from multiple stores.
- Raising the purchase orders based on the stores request.
- Updating the status on the orders.
- Maintaining Purchase and sales orders records efficiently.
Customer support executive
Digicall Teleservices Pvt Ltd
01.2015 - 01.2018
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a positive attitude and calmly respond to customers' complaints.
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Refer issues and questions to managers if necessary.
- Complete the call within AHT.
Education
B. Com -
Vidhya Vahini First Grade College
PUC - undefined
S S Pre University College
Skills
- BASICS
- Tally
- DTP
- Flexibility and adaptability
- Confidence
- Quick Learning Skill
- Maintaining Team
- CRM proficiency
- Customer support
- Client relationship building
- Complaint resolution
- Product and service solutions
- Appointment scheduling
- Coordination
- Call escalation
- Receiving support
Accomplishments
- Best Performance for maintaining and achieving Login Hours for entire month.
- Daily Target Achievements.
Languages
Kannada
Tamil
English
Disclaimer
I hereby declare that the information furnished above is true to my knowledge.
Personal Information
- Father's Name: Raja
- Date of Birth: 06/17/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
SR. Representative Advisor II CS
Concentrix Service India Private Limited
01.2024 - Current
Backend Executive
Specs makers Options Pvt Ltd
01.2018 - 01.2021
Customer support executive
Digicall Teleservices Pvt Ltd
01.2015 - 01.2018
PUC - undefined
S S Pre University College
B. Com -
Vidhya Vahini First Grade College
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