VINITHA VIJAYAKUMAR

Project Name: Integrated Document Management (IDM)

• Acted on more than 500 incidents and service requests per month through ServiceNOW and Jira, delivering a 15% enhanced uptime of the application due to proactive Problem and change management.
• Used Zabbix alerts to monitor application health, used incident triggers to notify stakeholders, improving detection time.
• Performed extensive Smoke Tests on IDM Direct and IDM D2, and reporting and fixing high severity bugs maintaining 99% of application stability and integrity.
• Creating, updating and streamlining document workflow management on the end point.
• Delivered advanced technical support on Onstyle for critical issues, replicating and resolving complex user challenges

Project Name: TrackWise Application

• Manage 400+ TrackWise incidents and service requests/ month, demonstrating a high level of knowledge in Service NOW and Jira ensuring 90% first time resolution
• Decreased system downtime by 25% by timely maintaining and resolving issue with NetIQ alerts to proactively monitor server and log performance
• TrackWise Desktop layout, PR/Import selection, and Crystal Configuration and Optimization.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.

Acted as Backup Project Manager for the project, contributing to end-to-end project execution; managed internal and external audits, supported budgeting activities, and maintained resource allocations for team members across project tasks. Monitored project performance using KPIs and developed detailed project plans defining scope, goals, and deliverables.

Project Name: QUEST (Veeva Vault) Application

• User configuration and role setup in Veeva Vault in conformity to Quality Events (QEs) by managing user constraints and providing seamless access
• Managed 300+ incidents monthly across QUEST production environments using ServiceNOW and Jira, achieving a good timely resolution rate and minimal operational interruptions
• Improved data integrity and system security by implementing accurate access control settings, decreasing unauthorized access incidents by 20%
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.

Project Name: GlaxoSmithKline Pharmaceutical Limited (GSK)

• Performed the end-to-end documentation validation for GSK's MES Project at an orchestrating level, implementing validation checklists to ensure adherence to 100% of client requirements, leading to flawless document uploads and seamless workflows in client repository
• Developed document control procedures, resulting in improved availability of critical information while protecting confidentiality.
• Sliced and diced complex technical information and transmuted it into clear, user-friendly documents for many audiences.
• Managed time efficiently in order to complete all tasks within deadlines.