Vinitha Vinayakumar Sudha
Summary
Results-driven Release Manager with a proven track record in delivering exceptional service and driving customer success in complex organizational environments. Expertise in leading cross-functional teams to execute high-quality, on-time releases while consistently exceeding client expectations. Skilled in managing stakeholder relationships, identifying and resolving issues proactively, and implementing process improvements to optimize efficiency and service delivery. Proficient in both agile and waterfall methodologies, with a focus on ensuring successful project outcomes and continuous improvement in release management processes.
Overview
14
14
years of professional experience
Work History
Release Manager
Sopra Banking Software
09.2017 - Current
- Led diverse R&D initiatives for notable financial institutions like Co-Op, BOI, Nationwide, etc.
- Delivered R&D projects that improved software efficiency, reducing release-related issues by 25%.
- Ensured timely escalation and resolution of issues, maintaining 99.5% uptime.
- Identified and communicated more than 10 key improvement opportunities annually, and improved project fluidity.
- Oversaw 70+ successful releases per year across 20 to 22 financial institutions, maintaining a 99% on-time delivery rate.
- Contributed to a 15% boost in customer satisfaction scores, via seamless team coordination.
- Managed release schedules to reduce total annual releases from over 100 to an average of 70, minimizing disruptions while maintaining quality.
- Delivered all releases within 5% of forecasted budgets, with 30% delivered ahead of schedule.
- Generated over 100 detailed release and project reports annually, achieving a 100% approval rate.
- Identified and addressed potential budget misallocations promptly, preventing overages.
- Hosted 50+ stakeholder meetings annually, ensuring alignment across all releases.
- Minimized scope creep by 20%, maintaining project timelines, and client satisfaction.
- Procured software, hardware, and infrastructure required to meet program demands.
- Resolved 85% of critical release issues within 24 hours, maintaining seamless operations.
- Conducted risk assessments for each release cycle and identified mitigation strategies as required.
- Reduced change-related delays by 15% through clear, actionable documentation.
- Conducted reviews for all 70+ releases annually, leading to a 20% increase in release efficiency over two years.
- Implemented solutions that reduced frequent issues, enhancing overall performance.
Business Analyst
GlaxoSmithKline
09.2016 - 02.2017
- Collaborated with Senior Business Analyst to facilitate communication with stakeholders in an Agile Digital Project.
- Collaborated with Internal Communication team to enhance business processes.
- Led requirements gathering, verification, and validation for bespoke internal Newsfeed channel.
- Collaborated with UX teams and business stakeholders to revamp user journeys for the Newsfeed channel website and mobile app.
Project Manager
Royal Dutch Shell
10.2015 - 08.2016
- Led project initiatives by implementing strategic plans, analyzing business requirements, and managing organizational changes.
- Engaged with diverse regional stakeholders and clients to finalize agreements on operational adjustments.
- Performed risk and impact assessments.
Project Lead
Wipro Technologies
12.2012 - 09.2014
- Delivered a major SharePoint project for Royal Dutch Shell, managing end-to-end incident and change management.
- Automated user permissions processes, and successfully migrated significant data to new systems.
- Ensured timely and budget-compliant project delivery by collaborating with both internal and external teams.
Support Team Lead
Wipro Technologies
05.2011 - 11.2012
- Led a team of 35 members handling L1 & L2 system administration.
- Monitored performance against SLAs and XLAs, taking corrective actions to address non-performance.
- Led test strategy, design, planning, and execution, reducing defects by 15%.
- Drafted comprehensive technical documentation.
Software Developer
Wipro Technologies
08.2010 - 04.2011
- Provided enhancements, bug fixes, testing, and documentation for web domains.
- Contributed to all phases of SDLC, enhancing system administration skills across various platforms.
Education
MBA -
Aston University
Birmingham, UK03.2016
Bachelor of Engineering - Electronics & Communications
Visvesvaraya Technological University
06.2010
Skills
- Managing releases
- Stakeholder communication
- Cross-functional team leadership
- Software development lifecycle
- Agile and Waterfall methodologies
- Problem and change management
- Incident management
- Critical thinking and problem-solving
Timeline
Release Manager
Sopra Banking Software
09.2017 - Current
Business Analyst
GlaxoSmithKline
09.2016 - 02.2017
Project Manager
Royal Dutch Shell
10.2015 - 08.2016
Project Lead
Wipro Technologies
12.2012 - 09.2014
Support Team Lead
Wipro Technologies
05.2011 - 11.2012
Software Developer
Wipro Technologies
08.2010 - 04.2011
MBA -
Aston University
Bachelor of Engineering - Electronics & Communications
Visvesvaraya Technological University
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