Vinitha Anthony
Mumbai
Summary
- Dynamic HR Services Associate with a proven track record at Accenture, specializing in employee support and client relationship management. Expert in HR system knowledge and adept at conflict resolution, I consistently enhance employee satisfaction and streamline processes.
Overview
6
6
years of professional experience
Work History
HR Services Associate
Accenture
Mumbai
10.2024 - Current
- Assist employees with inquiries regarding leave policies (LOA, WFA) and benefits, ensuring they understand their entitlements and the process for applying for leave.
- Guide employees on Learning and development (L&D) opportunities helping them navigate training options and providing support for any L&D related queries.
- Address and resolves technical issues related to HR systems, directing employees to the relevant IT support team when necessary.
- Act as the first point of contact for employee questions, providing clear and accurate information about company policies, benefits, and HR policies.
- Coordinate with various HR teams (Payroll, Benefits, IT, WFA, LOA) to ensure smooth resolutions for employee issues and requests.
- Maintain accurate records of employee inquiries and resolutions ensuirng confidentiality and compliance with company policies.
- Facilitate communication between employees and relevant HR departments, ensuring a positive employee experience, and timely responses.
Customer Service Representative
Concentrix
Mumbai
01.2023 - 08.2023
- Managed credit card accounts for Chase Bank employees, including reviewing transactions and identifying discrepancies or disputes.
- Provided timely and effective resolution to cardholder inquires, ensuring issues such as an unauthorized charge, billing errors and fraud claims were handled swiftly and accurately.
- Raised and followed up on dispute cases, working and interna; teams to ensure proper investigation and resolution within established timelines
- Processed payments and adjustments, ensuring accounts were accurately updated and in compliance with financial regulations.
- Delivered exceptional client service, consistently receiving positive feedback and maintaining a high customer satisfaction score.
Customer Debt Management Specialist
Firstsource
Mumbai
05.2019 - 01.2023
- Customer- focused and results- driven professional with over 3 years of experience in handling customer debt management, payment processing and account reinstatement.
- Demonstarted ability to resolve complex customer issues, ensure compliance with company policies and maintain high levels of customer satisfaction
Education
Bachelor of Arts - Literature
St. Andrews College
Bandra 10-2019
Higher Secondary School - Science
Mary Immaculate Junior College
Mumbai 03-2016
Secondary school
Our Lady of Remedy High School
Mumbai Skills
- Preparing reports
- Client relationship management
- Multitasking and organization
- Problem-solving
- Reliable and punctual
- Employee records management
- HR system knowledge
- Communication skills
- Time Management
- Conflict resolution
- Adaptbility
Accomplishments
- Awarded Employee of the Month at Accenture for maintaining the highest scorecard performance.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
HR Services Associate
Accenture
10.2024 - Current
Customer Service Representative
Concentrix
01.2023 - 08.2023
Customer Debt Management Specialist
Firstsource
05.2019 - 01.2023
Bachelor of Arts - Literature
St. Andrews College
Higher Secondary School - Science
Mary Immaculate Junior College
Secondary school
Our Lady of Remedy High School