Vinitha Mary Joseph

Contributed to development of end-to-end automated tool for reporting Suspicious Transactions to FINTRAC.

Executed data analysis, reconciliation, remediation, and correction projects for anti-money laundering system.

Collaborated with product owner, AML and banking directors, and cross-functional teams to deliver timely solutions.

Facilitated Agile ceremonies and implemented best practices to enhance project execution.

Recognized with individual and team awards for exceptional performance.

Ø Over the course of the career, started as a developer, worked as module leader, project manager, scrum master, and Business System Analyst and program manager.

Ø Worked as developer for a claims migration project and later when the project was completed successfully on time without any prod issues, moved on to the maintenance team for claims systems.

Ø As part of maintenance team, worked as analyst/developer across corrective, preventive and enhancement tasks, always complying with the SLAs set by the customer.

Ø Took up leadership roles from 2010 and the defect backlog was brought down to all time low in the year 2013, and the prod tickets backlog was brought down to all time low in 2015, getting accolades and new business from the customer.

Ø As scrum master, successfully piloted the Kanban way of working for support teams.

Ø As program manager for maintenance and production support teams, was able to successfully implement the L2-L3 rotation for the team.

Ø Two key achievements in the above role were the successful implementation of 1) on-call support team from offshore and 2) setting up of third-party troubleshooter team from offshore.

Ø Championed operational rigor, process audits, and mentoring initiatives as well as recruitment activities.

· As part of the operational rigor initiative, successfully completed a 3-month long process assessment for the entire account (300+ applications) coordinating with TCS and customer leadership team as well as the corporate support teams.

· Process audits were conducted for 10+ accounts within TCS.

· Mentored 30+ associates and conducted exclusive mentoring sessions for new joinees and women associates.

· Participated in 100+ recruitment drives – both on-campus and off-campus.

Ø Facilitated Agile ceremonies and implemented best practices in project execution.

Ø Collaborated with cross-functional teams across geographies to deliver quality solutions on time.

Ø Consistently recognized with individual and team awards for excellence.