Vinitha Mary Joseph
Chennai
Summary
Senior business Analyst/ Technical Program Manager with 19 years of experience in Insurance and Banking domains, working for two north American customers for Tata Consultancy Services Limited. Worked as Senior Business Analyst/Proxy product owner coordinating with customer’s key stakeholders, technical/Implementation teams, and QA teams to come up with functional and technical requirements as well as to ensure that the system/solution aligns with the business objectives and requirements. Hands on experience in requirements elicitation, solutioning, user story creation in JIRA, wireframing using lucid charts tool and documentation (FSD, BRD and SRS) using word/excel/Confluence and collaboration with QA and PROD support teams to complete UAT and PIV. Experienced in carrying out in-depth data analysis to identify and finalize business requirements and solutions for building new systems as well as to identify gaps in existing systems. Hands-on experience in Data Analysis tools/technologies like Python Pandas, MS Excel, Power Query, SQL. Hands on experience in facilitating all the agile ceremonies. Have rich experience working on Agile projects (Scrum, kanban and SAFe) both as a team member and scrum master. Well-versed in agile tools (JIRA, Confluence etc.) for creating/updating projects, user stories, tracking progress of all relevant work and documentation of all the artifacts. Good Team player having excellent leadership, analytical, problem solving, communication, presentation and interpersonal skills and ability to work independently or as part of a team to accomplish critical business objectives.
Overview
19
19
years of professional experience
8
8
Certifications
Work History
Senior Business Analyst/Sprint facilitator
Tata Consultancy Services Limited
05.2005 - 05.2024
- Contributed to development of the automated end-to-end AML application for the reporting of Suspicious Transactions (STRs) to FINTRAC via multiple channels. This tool reports all the STRs from every line of business within RBC.
- Created 500+technical and functional user stories covering all the requirements and use cases captured in the BRD.
- Performed functional analysis of the existing system and feasibility and impact analysis of proposed solutions for effectiveness, performance, maintainability, and scalability.
- Worked on creation of use case diagrams, design documents, BRD, FSD, user manuals and all the relevant documents for the project.
- Helped in test data creation for the dev and testing teams.
- Co-ordinated with senior leadership teams, directors, product owner, dev teams and other support teams for requirement gathering, reviews and agile ceremonies.
- Successful production move of this application reduced the reporting time of STRs to FINTRAC by 80%.
- Customer: Royal Bank of Canada (Nov 2021 – May 2024)
- Project: Suspicious Transactions Reporting Tool (Jan 2023 – May 2024)
Senior Business Analyst/Scrum Master
Royal Bank of Canada
02.2022 - 12.2022
- Gathered and owned the entire business requirements for onboarding multiple client and transaction data feeds from different lines of business of RBC’s Personal & Commercial Banking, Capital Markets, Wealth Management, and Investor & Treasury Services to an application in RBC’s Anti Money Laundering (AML) System.
- This was done for client and Transaction data reconciliation to ensure that RBC stays compliant to the FINTRAC reporting requirements.
- As business analyst, the source feeds and target data were thoroughly analyzed to come up with recon logic. Once the logic is identified, manual recons were done to validate the logic. Post successful validation of the logic, the relevant documents and test data were created, reviewed, and handed over to dev team for implementation.
- Helped in test data creation for the dev and testing teams as well as in the post implementation verification (PIV).
- The team completed onboarding of 40+ such feeds without any effort or schedule slippage and zero prod defects.
- Project: Data Governance and Reconciliation (Feb 2022 – Dec 2022)
Business Analyst/Scrum Master
Royal Bank of Canada
11.2021 - 02.2022
- Worked on Identification of data quality and data integrity issues in the Caribbean client feeds (Personal and Commercial Banking).
- The data quality and integrity checks were performed to understand and document the extend of issues in the source data feeds delivered to the AML System and to arrive at permanent solution to ensure timely screening of clients and related parties at the AML System, to ensure that RBC stays compliant to the FINTRAC reporting requirements.
- Post successful completion of the task, facilitated discussions with the key stakeholders from RBC’s AML Business team, leadership team to decide the next steps and action items to remediate the issues identified in Data quality and Data integrity analysis.
- Solution Documentation along with BRD was completed and handed over to the development team.
- Project: Caribbean Client Screening Remediation (Nov 2021 – Feb 2022)
Program Manager/Agile lead
USAA
01.2010 - 10.2021
- Took up leadership roles from 2010 and have led multiple teams, largest being the one with 50+
- Defect backlog was brought down to all time low in the year 2013, and the prod tickets backlog was brought down to all time low in 2015, getting accolades and new business from the customer.
- As scrum master, successfully piloted the Kanban way of working for support teams. Led the transformation from Waterfall to Agile methodology, realizing a 15% improvement in project delivery time.
- As program manager for maintenance and production support teams, was able to successfully implement the L-2-3 rotation for the team.
- Two key achievements in the above role were the successful implementation of 1) on-call support team from offshore and 2) setting up of third-party troubleshooter team from offshore, resulting in 20% improved team efficiency.
- Championed operational rigor, automation efforts, process audits, and mentoring initiatives and recruitment activities.
- As part of the operational rigor initiative, successfully completed a 3-month long process assessment for the entire account (300+ applications) coordinating with TCS and customer leadership team as well as the corporate support teams. This helped in earning multiple new business opportunities for the account, across LOBs.
- Conducted process audits and management reviews for 20+ accounts within TCS.
- Mentored 50+ associates and conducted exclusive mentoring sessions for new joinees and women associates.
- Participated in 100+ recruitment drives – both on-campus and off-campus.
- Facilitated Agile ceremonies and implemented best practices in project execution.
- Collaborated with cross-functional teams across geographies to deliver quality solutions on time.
- Contributed to project schedules, budgets, capacity planning, shift management, status reports maintenance and updates.
- Project: Claims Maintenance and Production support (Jan 2010 – October 2021)
Analyst/Developer
USAA
01.2006 - 12.2009
- As part of maintenance team, worked as analyst/developer across corrective, preventive perfective and enhancement tasks, always complying with the SLAs set by the customer and zero prod issues.
- Handled service requests and fixed production defects. The team SLA of 2 defects/person/release was always met.
- Worked on initial analysis of production tickets before routing them to respective teams for further action.
- Created analysis and design documents for the enhancement and perfective tasks. Feasibility study and impact analysis were conducted to make sure that the best solution is identified. Implementation and unit testing were conducted before handing over the code to QA for testing.
- Release and Production move support were also given.
- Project: P&C Claims Maintenance and Production support (Jan 2006 – Dec 2009)
Analyst/Developer
USAA
07.2005 - 12.2005
- Unit testing of the new claims system that was developed to replace the existing legacy system.
- Initial analysis, impact analysis and feasibility study for migration of existing IMS data to DB2. 100+ IMS DB data was analyzed and field by field mapping documents were created.
- Solution Design for the migration of the data from IMS to DB2.
- Implementation and unit testing of the solution.
- Once the project was completed on-time successfully, provided warranty support post production move.
- Project: P&C Claims system Development and Migration (July 2005 – Dec 2005)
Education
Pre-degree - Maths, Science and Physics group
Pre-degree (equivalent of class 12) in Maths, Science and Physics group from Mahatma Gandhi University.
B. Tech - Information Technology
01.2004
The highest education received is B. Tech in Information Technology (2004) from the University of Calicut.
Skills
Domain
Certification
AINS21
Timeline
Senior Business Analyst/Scrum Master - Royal Bank of Canada
02.2022 - 12.2022
Business Analyst/Scrum Master - Royal Bank of Canada
11.2021 - 02.2022
Program Manager/Agile lead - USAA
01.2010 - 10.2021
Analyst/Developer - USAA
01.2006 - 12.2009
Analyst/Developer - USAA
07.2005 - 12.2005
Senior Business Analyst/Sprint facilitator - Tata Consultancy Services Limited
05.2005 - 05.2024
University of Calicut - B. Tech, Information Technology
Mahatma Gandhi University - Pre-degree, Maths, Science and Physics group
Awards & Accomplishments
Star of the Month Award, Best Team Award, Learning Achievement Award, Applause for Team Award, (S)miles Award, Star team Award, On the Spot Award, Best Auditor Award, Silver Certificate for Mentoring, Special Initiatives Award
Beyond the call of Duty - Additional Responsibilities over the years
- HR Buddy
- Internal process audits
- Rigor in operations champion
- Associate mentoring
- Safety champion
- Internal project management review
- Resource recruitments