VINIT KUMAR DWIVEDI
Bengaluru
Summary
Technical support professional with robust background in analyzing storage performance, troubleshooting technical issues and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. I am focused on enhancing system efficiency and reliability while mentoring junior engineers to promote growth and knowledge
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer 2
DELL Technologies
07.2022 - Current
- Company Overview: Leading provider of technology solutions and services
- Diagnosed and resolved complex technical issues related to Dell EMC Unity, ensuring minimal downtime and optimal performance
- Managed high visibility escalated cases (P1/Sev1, P2/Sev2), maintaining active engagement with customers to resolve critical issues promptly
- Collaborated with engineering teams for bug fixes and system upgrades, contributing to continuous product improvement
- Created detailed performance reports and dashboards for stakeholders, providing insights into system health and performance metrics
- Maintained detailed records of incidents, resolutions, and system configurations, contributing to the knowledge base and aiding in future troubleshooting efforts
- Provisioned and managed storage resources using Dell EMC Unity, including creating storage pools, configuring RAID levels, and expanding LUN capacity to meet growing storage requirements
- Implemented and troubleshoot data protection strategies, such as snapshots and replication, ensuring data availability and business continuity
- Assisted customers with Thin/Thick LUN issues, compression, deduplication, and data tiering (FAST VP), optimizing storage efficiency
- Configured and supported SAN and NAS protocols, including NFS, SMB, CIFS, iSCSI, and FC, to ensure seamless data access across platforms
- Assisted customers with DNS, DC, and LDAP-related issues, providing timely resolutions to enhance system reliability
- Trained and mentored junior engineers, promoting skill development and knowledge transfer
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Engineer – Cloud & Infra
Larson & Tubro Infotech (Client Scania)
11.2018 - 06.2022
- Company Overview: Multinational firm providing technology and engineering services
- Understanding of architecture and design of EMC Isilon, VPLEX & Huawei OceanStor, OceanStor Dorado
- Understanding of architecture of Brocade SAN switch
- Good Knowledge on RAID concepts
- Connectivity of Storage with SAN switches
- Creation of Logical Volumes (LUNs), mapping to host/host group
- Configuration details of all storage system
- Monitoring array status, understanding threshold levels & Capacity management and utilization
- Management of Host mappings, over provisioning ratio, deduplication and compression
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performing operation on Isilon (NFS export, SMB shares, SyncIQ for replication, Quota etc.)
- Performance monitoring of storage device
- Replication operation on all the storages to DR site
- Performing file operations using Linux FreeBSD based OneFS CLI
Education
BCA -
Presidency College
Bengaluru, India05-2018
Plus Two -
Army Public School
Bengaluru, India05.2012
Skills
- Storage Technologies:
- - DELL EMC Isilon
- - DELL EMC Unity
- - DELL EMC VPLEX
- - Huawei OceanStor
- - Huawei OceanStor Dorado
- Protocols:
- - SAN
- - NAS - CIFS/SMB & NFS
- - FC, ISCSI
- Operating environments:
- - Windows server 2012 & 2016
- - SUSI LINUX
- - Linux FreeBSD based OneFS CLI
- - Brocade SAN Switch
- Tools:
- - Isilon OneFS Web Administration
- - OneFS CLI
- - VPLEX Unisphere & CLI
- - Brocade Network Advisor
- - Huawei OceanStor Device Manager
- - Service center 3
- - JIRA
- - MS Excel & PPT
- - Salesforce Lightning
- - Putty & Mobaxterm
Accomplishments
- DELL Game Changer: Received one of the highest awards for achieving the most success rate with customer on performance handling and recommendations
- Bravo award: Received Bravo award in multiple quarter consecutively for most availability on direct connect for customer during the shift and achieving high CSAT scores
LANGUAGES
English Native
Hindi Native
Kannada Intermediate
Hobbies and Interests
TEAM AADVIK:
Organiser and host - Volunteered to create the most vibrant team on the floor responsible for employee satisfaction at DELL and finding the hidden talent across the floor to represent at organizational level. Improved cultural activities and collaboration among the colleagues and making connections.
Certification
- Microsoft Certified Azure Fundamentals - AZ-900
- Python fundamental
- Huawei Storage training
- Information Storage and Management v5
- DELL UNITY Operate
- NCC 'C" Certificate
Timeline
Technical Support Engineer 2
DELL Technologies
07.2022 - Current
Engineer – Cloud & Infra
Larson & Tubro Infotech (Client Scania)
11.2018 - 06.2022
BCA -
Presidency College
Plus Two -
Army Public School
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