Vinit Kumar Maddi

Technical Account Management - Primary technical point of contact for multi-million-dollar accounts, ensuring strong customer relationships and satisfaction.

• This includes handling implementations of ~80 applications of the logo and 25 applications simultaneously.
• Getting customer renewed consistently since the last 3 years resulting and retention and expansion.
• Translated Lengthy, Complex Business Processes into Simple, Refined, and Engaging Content that creates Satisfying User Experiences.
• Monitored and frequently Reported on Project Status to clients and Verified projects met Client Requirements and Quality Standards.
• Collaborated with Cross Functional Teams (Global Consulting, Customer Success, Products, etc.) to deliver Innovative Solutions and Ecstatic Customer Experiences.
• Utilized REST APIs and SSO configurations to support customer integrations like Azure Active Directory and Sharepoint integrations.

Product SME - Leading the Whatfix Product Analytics & Deployment product lines from sales support to deployment from SE team.

Critical Account Management - Led technical support for multiple SMB to Enterprise accounts, focusing on at-risk clients.Conducted churn analysis using customer engagement metrics to manage and mitigate risk.

Solutioning & Problem Solving

● Assisted in driving technical excellence and delivering innovative solutions to

clients based on specific business objectives and use cases.

● Provided support for domain-specific applications including Salesforce, Tableau, Bullhorn and PowerBI

Support and Troubleshooting

● Provided L2 support, troubleshooting, and escalation management to ensure

timely resolution of issues.

● Assisted in product customization and account pulse analysis to enhance

customer satisfaction and retention