Vinit Parekh
Mumbai
Summary
Experienced Infrastructure Architect well-versed in designing and delivering a wide range of infrastructure solutions. Strategic and tactical planner with a decisive approach and analytical problem-solving skills. Looking for a long-term position with room for advancement.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Infrastructure Architect
Infinx Services Pvt Ltd.
Mumbai
11.2022 - Current
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Planned, designed and delivered diverse IT solutions.
- Wrote detailed architectural design plans, security requirements and specifications.
- Developed long-term strategies for different business segments.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Designed and implemented system security and data assurance.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Implemented Security Solutions such as ForcePoint Proxy, DLP, CASB.
- Implemented Iraje PAM solutions.
- Implemented Cyberark IDM solution.
- Implemented MDM Solution.
Assistant Manager
Teleperformance D.I.B.S
Mumbai
10.2021 - 10.2022
- HPDM Installation & Device Management
- Startodesk Installation and management
- Citrix machine creation and access management
- Nutanix VM creation and maintenance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost troubleshooting.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsources, and contractors to secure products and services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Created and terminated user accounts from start to finish in business applications.
- Partnered with project team members to identify and quickly address problems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software, and networking technology.
- Assisted in development of long-term strategies to grow department and resources.
- Troubleshoot basic workstation and server issues.
- Carried out day-to-day duties accurately and efficiently.
Technology Officer
Teleperformance D.I.B.S
Mumbai
09.2020 - 10.2021
- Configured and implemented IT initiatives to produce measurable business value.
- Provided immediate emergency response and incident management.
- Conducted post-resolution reviews with team members.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
- Developed and coordinated response processes.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Made recommendations regarding information technology infrastructure overhauls.
- Monitored networks and network devices to resolve technical problems quickly.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Incident Manager
Kalyani Informix Pvt. Ltd (Teleperformance D.I.B.S)
Mumbai
09.2018 - 08.2020
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Increased customer satisfaction by resolving Techinical issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Set meetings and managed obligations to achieve established goals and commitments.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
Senior Desktop Support Engineer
ELEGANT NETWORK SERVICES (Intelenet - IGS)
Mumbai
06.2017 - 09.2018
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
- Configured and installed computer systems for other sub-organizations.
- Configured hardware, devices and software to set up work stations for employees.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented and updated known fixes in knowledge base for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Aligned office departments and increased inter-department communication and data sharing.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Desktop Support Engineer
Yashasvi Associates
Mumbai
10.2016 - 05.2017
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured and installed computer systems for other sub-organizations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Identified scope of problem and provided operational and technical assistance to remedy.
Customer Service Sales Assistant
Global E Tele Service Pvt. Ltd
Mumbai
01.2016 - 09.2016
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Determined customer needs and interests to recommend Health Care Products to customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built and maintained positive relationships with diverse stakeholders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative Agent
Serco
Mumbai
02.2015 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Hardware And Networking
Karnataka State Open University
Mysore03.2017
No Degree - Higher Secondary Education
Utkarsha Vidyalaya And Junior Collage
Mumbai03.2014
No Degree - Secondary Education
Blooming Buds English High School
Mumbai03.2011
Skills
- Risk mitigation planning
- Customer Service
- Effective communication
- Post incident reviews
- Impact limitation processes
- Resolution team engagement
- Technical Writing
- Service Level Agreements
- Cloud hosting
- Design leadership
- Microsoft Exchange
- Cloud services
Certification
- Azure Fundamentals, Microsoft - June 2021
- ITIL® foundation certification - it service management - Feb 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Infrastructure Architect
Infinx Services Pvt Ltd.
11.2022 - Current
Assistant Manager
Teleperformance D.I.B.S
10.2021 - 10.2022
Technology Officer
Teleperformance D.I.B.S
09.2020 - 10.2021
Incident Manager
Kalyani Informix Pvt. Ltd (Teleperformance D.I.B.S)
09.2018 - 08.2020
Senior Desktop Support Engineer
ELEGANT NETWORK SERVICES (Intelenet - IGS)
06.2017 - 09.2018
Desktop Support Engineer
Yashasvi Associates
10.2016 - 05.2017
Customer Service Sales Assistant
Global E Tele Service Pvt. Ltd
01.2016 - 09.2016
Customer Service Representative Agent
Serco
02.2015 - 12.2015
Bachelor of Science - Hardware And Networking
Karnataka State Open University
No Degree - Higher Secondary Education
Utkarsha Vidyalaya And Junior Collage
No Degree - Secondary Education
Blooming Buds English High School
- Azure Fundamentals, Microsoft - June 2021
Similar Profiles
AKRAM MOHAMMEDAKRAM MOHAMMED
Deputy Manager - IT at Infinx Services Pvt. Ltd.Deputy Manager - IT at Infinx Services Pvt. Ltd.
Joyson FernandesJoyson Fernandes
Senior Team Leader at Infinx Services Pvt LtdSenior Team Leader at Infinx Services Pvt Ltd
Shekhar ThevarShekhar Thevar
Administration & Facility at Infinx Services Pvt. Ltd.,Administration & Facility at Infinx Services Pvt. Ltd.,