Vinit Parekh
Mumbai
Summary
Experienced Infrastructure Architect well-versed in designing and delivering a wide range of infrastructure solutions. Strategic and tactical planner with a decisive approach and analytical problem-solving skills. Looking for a long-term position with room for advancement.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Infrastructure Architect
Infinx Services Pvt Ltd.
Mumbai
2022.11 - Current
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Planned, designed and delivered diverse IT solutions.
- Wrote detailed architectural design plans, security requirements and specifications.
- Developed long-term strategies for different business segments.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Designed and implemented system security and data assurance.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Implemented Security Solutions such as ForcePoint Proxy, DLP, CASB.
- Implemented Iraje PAM solutions.
- Implemented Cyberark IDM solution.
- Implemented MDM Solution.
Assistant Manager
Teleperformance D.I.B.S
Mumbai
2021.10 - 2022.10
- HPDM Installation & Device Management
- Startodesk Installation and management
- Citrix machine creation and access management
- Nutanix VM creation and maintenance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost troubleshooting.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsources, and contractors to secure products and services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Created and terminated user accounts from start to finish in business applications.
- Partnered with project team members to identify and quickly address problems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software, and networking technology.
- Assisted in development of long-term strategies to grow department and resources.
- Troubleshoot basic workstation and server issues.
- Carried out day-to-day duties accurately and efficiently.
Technology Officer
Teleperformance D.I.B.S
Mumbai
2020.09 - 2021.10
- Configured and implemented IT initiatives to produce measurable business value.
- Provided immediate emergency response and incident management.
- Conducted post-resolution reviews with team members.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
- Developed and coordinated response processes.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Made recommendations regarding information technology infrastructure overhauls.
- Monitored networks and network devices to resolve technical problems quickly.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Incident Manager
Kalyani Informix Pvt. Ltd (Teleperformance D.I.B.S)
Mumbai
2018.09 - 2020.08
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Increased customer satisfaction by resolving Techinical issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Set meetings and managed obligations to achieve established goals and commitments.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
Senior Desktop Support Engineer
ELEGANT NETWORK SERVICES (Intelenet - IGS)
Mumbai
2017.06 - 2018.09
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
- Configured and installed computer systems for other sub-organizations.
- Configured hardware, devices and software to set up work stations for employees.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented and updated known fixes in knowledge base for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Aligned office departments and increased inter-department communication and data sharing.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Desktop Support Engineer
Yashasvi Associates
Mumbai
2016.10 - 2017.05
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured and installed computer systems for other sub-organizations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Identified scope of problem and provided operational and technical assistance to remedy.
Customer Service Sales Assistant
Global E Tele Service Pvt. Ltd
Mumbai
2016.01 - 2016.09
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Determined customer needs and interests to recommend Health Care Products to customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built and maintained positive relationships with diverse stakeholders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative Agent
Serco
Mumbai
2015.02 - 2015.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Hardware And Networking
Karnataka State Open University
Mysore03.2017
No Degree - Higher Secondary Education
Utkarsha Vidyalaya And Junior Collage
Mumbai03.2014
No Degree - Secondary Education
Blooming Buds English High School
Mumbai03.2011
Skills
- Risk mitigation planning
- Customer Service
- Effective communication
- Post incident reviews
- Impact limitation processes
- Resolution team engagement
- Technical Writing
- Service Level Agreements
- Cloud hosting
- Design leadership
- Microsoft Exchange
- Cloud services
Certification
- Azure Fundamentals, Microsoft - June 2021
- ITIL® foundation certification - it service management - Feb 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Infrastructure Architect
Infinx Services Pvt Ltd.
2022.11 - Current
Assistant Manager
Teleperformance D.I.B.S
2021.10 - 2022.10
Technology Officer
Teleperformance D.I.B.S
2020.09 - 2021.10
Incident Manager
Kalyani Informix Pvt. Ltd (Teleperformance D.I.B.S)
2018.09 - 2020.08
Senior Desktop Support Engineer
ELEGANT NETWORK SERVICES (Intelenet - IGS)
2017.06 - 2018.09
Desktop Support Engineer
Yashasvi Associates
2016.10 - 2017.05
Customer Service Sales Assistant
Global E Tele Service Pvt. Ltd
2016.01 - 2016.09
Customer Service Representative Agent
Serco
2015.02 - 2015.12
Bachelor of Science - Hardware And Networking
Karnataka State Open University
No Degree - Higher Secondary Education
Utkarsha Vidyalaya And Junior Collage
No Degree - Secondary Education
Blooming Buds English High School
- Azure Fundamentals, Microsoft - June 2021
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