Knitting
Vinitra Dilipkumar
Media And Post Production
Bengaluru
Summary
Exceptional Manager who is successful at management initiatives requiring fast-paced execution. With 14+ years of experience within the Localization industry. Offers strong analytical, planning and organizational skills to manage demands with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
6
6
Languages
Work History
Live Events Coordinator
Syncwords
03.2021 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Successfully maintained clean, valid driver's license and access to reliable transportation
Senior Manager, Project Management
Deluxe Digital Studios, Bangalore
10.2019 - 03.2021
- Supervised and directed Mastering and QC teams to keep projects on-track and tasks prioritized.
- Assessed all phases of product lifecycle, including identifying and recommending opportunities for changes to unit stakeholders.
- Managed production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements, if any, to streamline processes.
Senior Manager, Digital Cinema Support
Deluxe Digital Studios, Bangalore
04.2019 - 09.2019
- Was key player in setting up new business unit in Bangalore.
- Partnered with HR team and team from the US to outline and define position requirements in accordance with company needs.
- Recruited top talent to maximize profitability. Managed team of 120.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Manager, Support
Deluxe Digital Studios, Bangalore
10.2016 - 04.2019
- Performed regression and system-level testing to verify software quality and function prior to release. Tested functional compliance of company products, as well as day to day functionality pages.
- Documented technical workflows and knowledge in private wiki for education of newly hired employees.
- The team provided 24/7 support globally to all users of the platform.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Was pivotal in integrating a Ticketing system which had FAQs as well for easier resolutions.
- Audited support procedures to promote standardization across all offices.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize resolution.
Senior Software Team Lead
Sferastudios India Pvt Limited, Bangalore
09.2012 - 10.2016
- Performed regression and system-level testing to verify software quality and function prior to release. Tested functional compliance of company products, as well as day to day functionality pages.
- Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees.
- Trained and managed team of Ten support staff to discuss issues in order to provide resolution and apply best practices.
Freelancer Coordinator
Deluxe Digital Studios Digicaptions India Pvt Ltd, Bangalore
07.2011 - 07.2012
- Managed team of Thirty employees, overseeing hiring, training, and professional growth of employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created invoices to ensure payments were done in a timely manner.
Account Manager
Kieon Consultants
08.2009 - 10.2009
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Senior Team Lead
Deluxe Digital Studios Digicaptions India Pvt Ltd, Bangalore
08.2004 - 08.2009
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Positioned as go-to person for up to 20+ team, troubleshooting complex administrative and training issues promptly.
- Conducted training and mentored team members to promote productivity, accuracy and commitment reaching deadlines.
Education
Associate of Arts - Mass Communications And English Literature
Jyoti Nivas College
Bangalore 06.1998 - 2001.03
Skills
Operations management
undefinedInterests
Motorbiking
Baking
Timeline
Live Events Coordinator
Syncwords
03.2021 - 01.2023
Senior Manager, Project Management
Deluxe Digital Studios, Bangalore
10.2019 - 03.2021
Senior Manager, Digital Cinema Support
Deluxe Digital Studios, Bangalore
04.2019 - 09.2019
Manager, Support
Deluxe Digital Studios, Bangalore
10.2016 - 04.2019
Senior Software Team Lead
Sferastudios India Pvt Limited, Bangalore
09.2012 - 10.2016
Freelancer Coordinator
Deluxe Digital Studios Digicaptions India Pvt Ltd, Bangalore
07.2011 - 07.2012
Account Manager
Kieon Consultants
08.2009 - 10.2009
Senior Team Lead
Deluxe Digital Studios Digicaptions India Pvt Ltd, Bangalore
08.2004 - 08.2009
Associate of Arts - Mass Communications And English Literature
Jyoti Nivas College
06.1998 - 2001.03
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