Vinju Vijayan
Ernakulam
Summary
Dynamic banking professional with a proven track record at HDFC Bank Ltd., excelling in client relationship management and cross-selling strategies. Adept at leveraging clear communication and leadership skills to enhance customer satisfaction and drive portfolio growth. Recognized for meticulous attention to detail and the ability to independently manage complex projects.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Banker – Classic
HDFC Bank Ltd.
01.2025 - Current
- Manage Classic customer portfolio, ensuring high quality service and retention.
- Perform account opening, KYC review, transaction support, and service deliverables.
- Cross-sell bank products including insurance, mutual funds, cards, and premium accounts.
- Handle complaints and service requests with defined TAT, ensuring high CSAT.
- Generate branch liability growth through customer acquisition and activation.
Operations Manager
HDFC Bank Ltd.
Kochi
01.2021 - 01.2025
- Developed and maintained fantastic relationships with clients, ensuring positive and engaging interactions to meet their needs.
- Proactively managed customer requests and onboarding projects independently, coordinating with teams to ensure successful delivery.
- Led and managed teams, setting performance goals and ensuring staff productivity while maintaining high standards of customer service.
- Delivered exceptional service with strong verbal communication skills and a positive telephone manner.
- Created detailed documentation and reports for clients, maintaining a high standard of accuracy and professionalism.
Deputy Manager
ICICI Bank Ltd.
Trivandrum
03.2012 - 07.2020
- Maintained strong client relationships through regular, positive interaction and ensured customer satisfaction across service offerings.
- Delivered online training and client support through effective communication and active problem-solving.
- Managed day-to-day operations, ensuring smooth customer-facing processes and compliance with industry regulations.
- Generated detailed reports and managed client documentation with a focus on accuracy and attention to detail.
- Played a key role in improving customer interaction processes, contributing to enhanced client satisfaction.
Education
Bachelor of Commerce - Computer Application
M.G University
05.2010
Skills
- Clear and confident communication skills
- Excellent customer service
- Proficiency in online applications
- Relationship building
- Cross selling and up selling skills
- Attention to detail
- Ability to work independently
- Negotiation skills
- Leadership skills
- Team management skills
English Proficiency
Advanced
English Proficiency
English
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Certification
IRDA,AMFI
Accomplishments
Key Performer Award during the year 2025 at HDFC Bank Ltd
References
References available upon request.
Timeline
Personal Banker – Classic
HDFC Bank Ltd.
01.2025 - Current
Operations Manager
HDFC Bank Ltd.
01.2021 - 01.2025
Deputy Manager
ICICI Bank Ltd.
03.2012 - 07.2020
Bachelor of Commerce - Computer Application
M.G University