Vinkal Monga

• Overseeing operations of 5 franchise business in 4 different countries, collaborating, facilitating and enabling them to drive financial performance and operational excellence.
• Develop and implement strategic plans to maximize sales and profitability, including targeted marketing campaigns and cost-reduction initiatives.
• Conduct regular visits and review performance assessments of franchisees, ensuring compliance with company standards and providing guidance and collaborate for improvements.
• Collaborate with cross-functional teams and leads to implement new menu offerings, promotions, and operational enhancements in these countries.
• Provide ongoing training and development for franchisees and their staff to maintain operational consistency and promote positive customer experience.
• Act as liaison between franchisees and corporate headquarters, facilitating effective communication and addressing any issues or concerns.
• Help franchise in building technology- BOH & FOH technology to help in process improvement.
• Analyze financial reports and key performance indicators to identify trends and opportunities for improvement.
• Work closely with franchisees to develop and execute business plans and budgets, increasing sales and profit margins.
• Assist in selection and onboarding of new vendors, conducting due diligence and providing support throughout onboarding process.
• Stay updated on industry trends and best practices, proactively identifying and implementing strategies to stay ahead of competition.
• Foster positive and collaborative working environment, leading by example and promoting culture of excellence and continuous improvement.
• Spearheaded projects for cost improvement & operational efficiency by identifying the need in the country/ specific franchise partner
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Identified cost improvement changes and cost savings plans to increase company savings.

• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Produced staffing matrix to provide adequate coverage for better customer experience.
• Implemented and developed operational standards, policies and procedures.
• Represent the “Operations voice” to the business and Marketing / Digital / IT teams & All relevant stakeholders.
• Drive Strong partner with cross-functional teams & develop, define and execute tests for new product launches/ concept product testing, designed to drive efficiencies by cutting down manual & non-value added activities while focusing on building superior customer experience.
• Analyze data and testing results to recommend and retest improvements on Ops KPI's and better products to customers.
• Remain current on competitive in-store Operations and strategies. Proactively recommend actions when needed to respond to competitive activity to ensure KFC maintains best in class customer and employee experience.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Challenged status quo & implemented successful BOH- operational efficiency changes which was taken a best practise from India to Global.
• Part of team to build alternate equipment, vendors, testing & launching Equipments globally with SOP.

Grow One System delivery footprints - new store openings- Pan India

• Build business from 150cr to 1000cr+
• Build pipeline of 3rd Party Logistics (DaaS)
• Partner with Finance to drive P&L agenda by driving all cost efficiencies to achieve agreed flow thru
• Strives to deliver high quality products and superior service.Sharpen focus on customer experience: GES, CCIR, DSC, Aggregator Ratings
• Sensitize and drive sense of urgency towards delivering food in defined SLA's.
• Sharpen focus towards compliance to Food Safety measures in Home Delivery business in India.
• Strengthen One System ways of working to cross-pollinate know how sharing between ownerships
• OTIF communication of promotions, campaigns and processes to Restaurant teams…through Colonel Chronicles and periodic engagement forums
• Partner with IT to drive efficiencies on integrations and aggregator/DAAS.
• Negotiated on SLA's/ Business/ Commissions and build business with aggregators in India for KFC.

• Handled marketing for 100+ restaurant spread across- 5 states in south India.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Managed budget allocation and resource utilization to maximize marketing ROI.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Optimized email campaigns to increase open and click-through rates.
• Conducted market research to identify new opportunities and target markets.
• Led marketing professionals, offering mentoring and coaching to build knowledge and skills.

• Turnaround store which missing currently non-profitable by collaborating with Cross-functional partners in the organization
• Build a strong business case and ensured all restaurants are turned positive with-in the time frame either by building topline or build efficiency in P&L.

• Led KFC business in Bangalore city for KFC - by handling team of 500+employees & 35 +Managers.
• Led project teams in creation, maintenance, planning and revision of training materials for targeted employee education and professional development.
• Assessed training needs through surveys, employee interviews and consultations with managers and instructors, supporting rigorous professional development goals and enhancing team productivity.
• Performed administrative educational support tasks, monitoring costs, scheduling classes, setting up equipment and coordinating employee enrollment.
• Designed and created training manuals, online learning modules and instructional course materials for varying sectors and departments.
• Established and maintained quality control standards.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Provided coaching and mentoring to employees.

• Led business of gloria jeans coffee in south india- Bangalore & Hyderabad.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
• Boosted brand growth by devising strategic network and marketing tactics.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.

• Led operations for McDonald's in Bangalore by opening 10+ outlets and expanded business foot prints.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Carefully interviewed, selected, trained, and supervised staff.
• Led and directed team members on effective methods, operations, and procedures.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Orchestrated positive customer experiences by overseeing every area of operations
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.

• Gained knowledge of company policies, protocols and processes.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.

• Professional development completed in several organizational Values, like Mindfulness, Self-awareness, Transformation of Self as a Role Model, Self as A process, Emotional Intelligence, Self-Compassion, Gratitude, Decision Making, Fundamental of Leadership, Strategic Thinking, Principles and processes of Dharma, Artha, and Kama.