Vinnal Malhotra

Motivated engineer recognized for strong critical thinking and problem-solving abilities, coupled with a successful 14-year track record in industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products.

• PMP Training
• ITIL Intermediate Service Operation & Foundation Certified in Service Management
• AWS in Business support
• E-TOM (BPF)
• MS Office, Word, Excel, Power Point, etc.
• CCNA, CCNP (Routing & Switching) & CCNP (Security)
• Training on SD WAN, Cloud Services, Security Services, Voice Services (Video Connect, Telepresence, Webex) SDH Technology
• HTML, CSS, Java Script
• ReactJS
• NodeJS

• Date of Birth: 11/26/86
• Gender: Male
• Nationality: Indian
• Marital Status: Married

English, Hindi, Marathi, Punjabi

• Travelling to unfamiliar places
• Playing Football and Cricket

CSAT, NPS to know the pulse of the account, High Fault rate reduction and implementing new Last Mile for better uptime Worked to stabilize the TTSL project. Worked to improve MTDR and give best customers service and focusing on carrier clients for go green project Re-audit of the TATs on monthly basis to ensure that team achieves the set benchmark Documentation of process for the benefit of new joiners and to reduce and nullify the process gaps Analyses the Team Performance to increase the CSAT score on monthly basis Language Translation Project (English to Turkish) – Coordination with Developer team, QA team, Partner team, Tech Team, arranging strings from Dev team and sharing with the partner for translation Creating Project plan, Gantt Chart