Summary
Overview
Work History
Education
Skills
Skills And Hobbies
Timeline
Generic
VANESSA J STANDEN

VANESSA J STANDEN

Bangalore

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Process Associate

Just Energy
03.2022 - Current
  • Organize and follow up on multiple tasks with accuracy and timeliness
  • Respond promptly and accurately to customer inquiries via voice calls or outbound calls
  • Maintain comprehensive knowledge of services, products, and procedures
  • Provide superior customer service while working efficiently
  • Understand and address situations to foster mutually beneficial solutions

Event Planning Assistant

Anyelp
04.2021 - 12.2021
  • Event Planning: Assisting in the overall planning and execution of events, including logistics, scheduling, and budgeting.
  • Vendor Coordination: Communicating with and managing relationships with vendors, suppliers, and venues to ensure timely delivery of services.
  • Marketing and Promotion: Helping to create marketing materials and promotional strategies to attract attendees to the event.
  • On-Site Management: Overseeing the event's setup and breakdown, ensuring everything runs smoothly during the event, and addressing any issues that arise.
  • Client Communication: Serving as a point of contact for clients, understanding their needs, and providing updates on event progress.

Banking Specialist

JP Morgan Chase and Co
11.2017 - 01.2021
  • Ensured optimal service levels for business products
  • Maintained customer relationships and managed services and loans
  • Coordinated with staff to resolve issues related to business products and services
  • Developed local competition strategies and managed objections
  • Ensured regulatory compliance and maintained relationships with regulators
  • Performed auditing and addressed regulatory issues
  • Provided technical support and monitored team performance
  • Set strategies for new tools and managed new tasks and projects

Operations Analyst

First Advantage Global
03.2015 - 04.2017
  • Managed background check processes and ensured compliance with policies
  • Coordinated background disclosure and authorization forms from candidates
  • Reviewed background check reports and advised the appointing authority
  • Provided written notifications to candidates and maintained official records
  • Addressed disputes and implemented policy interpretations

Education

Event Planning, Vendor Coordination, Marketing and Promotion, On-Site Management, Client Communication

Bangalore
11.2021

BACHELOR OF COMPUTER APPLICATIONS -

Thiruvalluvar University
Bangalore
01.2013

Skills

  • SLA Management
  • Team Management
  • Fraud-Risk Analysis
  • Customer Service
  • Dispute resolution
  • Operational support
  • Call management
  • Quality assurance
  • Process analysis

Skills And Hobbies

SLA Management, Team Management, Fraud-Risk Analysis, Customer Service, Cooking

Timeline

Process Associate

Just Energy
03.2022 - Current

Event Planning Assistant

Anyelp
04.2021 - 12.2021

Banking Specialist

JP Morgan Chase and Co
11.2017 - 01.2021

Operations Analyst

First Advantage Global
03.2015 - 04.2017

Event Planning, Vendor Coordination, Marketing and Promotion, On-Site Management, Client Communication

BACHELOR OF COMPUTER APPLICATIONS -

Thiruvalluvar University

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VANESSA J STANDEN