VINO VARADHAN
PUNE
Summary
Dynamic leader with a proven track record at Michelin India, enhancing customer satisfaction through meticulous order management and issue resolution. Excelled in risk management and process improvement, boosting workflow efficiency. Skilled in Oracle and SFDC, adept at fostering strong B2B relationships and driving team achievements.
Overview
19
19
years of professional experience
Work History
Team Lead, Customer Support Representative
Michelin India private limited
Pune
04.2022 - Current
- Manage order and delivery for all OE, Fleet, and RT customers.
- Captures, records, and commits customer orders according to customer needs, agreements, and defined service levels.
- Proposes product alternatives in case of phase-out, or shortage.
- Handles the customer orders portfolio and monitors execution.
- Liaise with the relevant 3PL partners to ensure on-time deliveries and service commitments.
- Proactively alerts the customer in case of any event, delay, or failure regarding the service commitment, and engages in the search for a solution for the customer.
- Post-order placing, I will create the ASN for required customers as per their schedule line.
- Captures customers' requests and complaints through the Request Management Tool, and will resolve the issues within TAT.
- Analyzes and provides issue resolution or an appropriate answer to customers.
- Contacts, follows up, and closes the loop with the customer. To get better CES with customers.
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions.
- One point of contact to PAN India 3,000+ dealers, distributors, KAMs, ASMs, and RSMs to achieve their monthly targets for the business unit.
- Publishing the monthly sales reports on Power BI.
- Create and update the customer master in Oracle and the Customer Portal for new customers.
- Preparing the pro forma invoice as per the request from stakeholders (KAM/ASM).
- Software Used: Oracle, SFDC, Request Management, and Customer Portal.
Assistant Engineer- L2 Guarantee Quality
Michelin India private limited
Chennai
03.2013 - 05.2022
- Control the PRODUCT PROCESS and PROCEDURE by frequent Audit and Monitor VQM, calibration of equipment's in plant and synthesis submission to RGQF
- Bandage counter verification, in terms of Aspect and various machine controls as per the control plan and audit plan
- Customer compliant traceability, Review audit, CAPA analysis and closely work with customer (internal)
- Approver for the derogation and deviation from quality Plan
- (Deviation from Non conform material and product) and validate the process of R1 and R3
- Release process coordination with Cross functional Team
- Inspected raw materials and finished products to verify quality and reutilization lead for decision pending bandages and Tires that did not meet safety and quality requirements
Assistant Engineer Program Management
Myoung shin India Automotive Pvt Ltd
Chennai
11.2011 - 03.2013
- Customer Relationship management B2B for Unipress (Nissan) & Daimler
- To get customer schedule well in advance and cascade to production team (Tentative Yearly Plan, Monthly Plan & Weekly Plan)
- Plan Day wise dispatch against Customer schedule (Just in Time - JIT)
- Created plans and communicated deadlines to complete production on time with internal PPC team
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Identified issues, analyzed information and provided solutions to problems
- Following the rate & Quantity update in ERP every month against PO
- Logistics (Truck) arranging for Domestic, Vessel and Air Booking for Exports
- Coordinating export shipments with inspection companies (Sale Tax & Customs)
Junior Engineer Marketing
Caparo engineering India pvt ltd
Chennai
11.2008 - 11.2011
- Customer Relationship Management B2B for Tata Motors, Volvo (Michigan), Holden(Australia), Honey well & General Motors
Service Advisor
Vijai Earthmoving Equipment Pvt Ltd
Chennai
05.2006 - 09.2008
- Greeted customers and addressed their needs in a professional manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Education
MBA - Marketing Management
Kalasalingam University
Tamil Nadu07-2026
B-Tech - Mechanical Engineering
Kalinga University
Raipur05.2018
Diploma - Mechanical Engineering
St Michael's Polytechnic
Chennai, TN05.2006
Schooling -
Jaigopal Garodia Vivekananda Vidyalaya
Chennai, TN03.2003
Skills
Oracle, SFDC, Request Management, Customer Portal, Micro soft Power BI
Accomplishments
- Awarded for Stacking of 48 Sump Oil Pan in 20 Foot Container, instead of 32 Oil pans for Navistar U.S. Saved 3:2 in Shipment to U.S.
- According to Dispatch planning, Plan vessel sailing date to avoid additional Charges.
- Achieved Sales Targets by dispatching on time.
Languages
- English, Bilingual or Proficient (C2)
- Tamil, Bilingual or Proficient (C2)
- Telugu, Upper intermediate (B2)
- Hindi, Beginner (A1)
Timeline
Team Lead, Customer Support Representative
Michelin India private limited
04.2022 - Current
Assistant Engineer- L2 Guarantee Quality
Michelin India private limited
03.2013 - 05.2022
Assistant Engineer Program Management
Myoung shin India Automotive Pvt Ltd
11.2011 - 03.2013
Junior Engineer Marketing
Caparo engineering India pvt ltd
11.2008 - 11.2011
Service Advisor
Vijai Earthmoving Equipment Pvt Ltd
05.2006 - 09.2008
MBA - Marketing Management
Kalasalingam University
B-Tech - Mechanical Engineering
Kalinga University
Diploma - Mechanical Engineering
St Michael's Polytechnic
Schooling -
Jaigopal Garodia Vivekananda Vidyalaya
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