Vinod A
Group Manager Inside Sales
Bengaluru,KA
Summary
Dynamic and results-driven Sales Manager with over 10 years of experience in driving business growth, leading high-performing teams, and ensuring operational excellence across the healthcare, education, and technology sectors. Currently spearheading the Surgery Care division at MediBuddy, managing large teams and collaborating with cross-functional departments to maximize performance, streamline operations, and boost revenue. Recognized for exceeding business targets, optimizing sales processes, and fostering leadership development through mentorship and strategic guidance
Overview
15
15
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Group Manager – Surgery Care
MediBuddy
07.2023 - Current
- Promoted to lead the Surgery Care division after a successful tenure managing the Labs team.
- Lead and mentor a team of 50+ Care Buddies, including mid-level managers, to drive performance and meet KPIs.
- Strategize with Product, Marketing, and CRM teams for lead generation and campaign execution.
- Manage corporate partnerships to enhance business opportunities and revenue.
- Oversee CRM systems (Leadsquared, Ameyo Dialer, Exotel) for improved inbound/outbound call efficiency and conversion.
- Execute IVR campaigns, ensure data accuracy, and monitor individual team performance.
- Facilitate daily team huddles, set expectations, and ensure goal alignment.
- Conduct coaching sessions for leadership development and maintain high training standards through quality audits.
- Collaborate closely with internal departments (Clinical, Network, FinOps, Scheduling) to ensure operational fluidity.
- Resolve internal/external operational challenges to boost efficiency and team productivity.
- Track attendance, monitor SLA compliance, and ensure adherence to FRT.
- Present monthly progress and strategy updates to the Founder’s Office.
- Collaborate with CRM tool vendors (Exotel & Leadsquared) to implement improvements in lead handling and conversion tracking.
- Review funnel metrics regularly to ensure effective lead movement and higher conversion.
Senior Sales Manager – Labs
MediBuddy
07.2022 - 06.2023
- Led a 60–70 member team including 6–7 Team Leaders to drive health check-up revenue (corporate-sponsored & retail).
- Achieved a 10x increase in revenue through performance improvement and process streamlining.
- Conducted regular huddles and KPI updates, aligning team objectives with business goals.
- Delivered training sessions and development programs for sales representatives.
- Implemented RPA solutions to enhance process efficiency and service turnaround.
- Collaborated with internal stakeholders to deliver smooth patient experiences.
- Addressed operational bottlenecks to drive team performance and service quality.
- Monitored FRT, call connectivity, and attendance for operational excellence.
Team Leader – Inside Sales
Vedantu
05.2020 - 06.2021
- Supervised inside sales reps, delivering sales growth through coaching, quality monitoring, and lead allocation.
- Optimized sales funnels and lead assignments to improve conversion rates.
- Conducted product demos (WAVE) and streamlined student enrollment procedures.
- Maintained strong student acquisition and retention metrics.
City Lead – Inside Sales
HomeLane Interiors
07.2019 - 04.2020
- Coordinated with Chennai branch to manage orders across multiple showrooms in Tamil Nadu.
- Oversaw end-to-end sales order fulfillment using Salesforce CRM.
- Collaborated with sales teams and provided regular performance reporting to leadership.
- Focused on improving lead conversion ratios through process analysis and optimization.
Business Development Manager
Edurite (Pearson/Byju’s Subsidiary – Specadel Technologies)
08.2011 - 04.2019
- Headed dialer operations and lead churn management for the sales floor.
- Managed team performance, escalations, and sales goal tracking.
- Set performance metrics (KRIs) and conducted reviews to improve individual outcomes.
- Spearheaded floor-wide target achievement initiatives.
Customer Care Executive
Allsec Technologies
06.2010 - 07.2011
- Managed high-volume inbound/outbound calls and resolved customer concerns efficiently for Aircel process.
- Maintained SLA compliance and ensured high customer satisfaction levels.
- Awarded as best performer of the month.
Education
Bachelor of Commerce -
R B A N M's First Grade Evening College
01.2008 - 01.2011
Skills
Team Leadership & Development
Revenue Growth
Cross-functional Collaboration
Vendor/Partner management
CRM & Sales Tools
Corporate & Retail Sales
Operational Coordination
Data Management & Repository Maintenance
First Response Time (FRT)
SOP/SLA Adherence
Process Improvement
RPA Implementation
Performance Reviews
Funnel Management
Quality Control
Hiring
Training
Engagement
Talent Development
Daily Huddles
Issue Resolution / Customer relations
Founder Office Reporting
Personal Information
- Place of Birth: Sakleshpur, Karnataka
- Blood Group: B+
- Date of Birth: 06/22/90
- Marital Status: Married
Timeline
Group Manager – Surgery Care
MediBuddy
07.2023 - Current
Senior Sales Manager – Labs
MediBuddy
07.2022 - 06.2023
Team Leader – Inside Sales
Vedantu
05.2020 - 06.2021
City Lead – Inside Sales
HomeLane Interiors
07.2019 - 04.2020
Business Development Manager
Edurite (Pearson/Byju’s Subsidiary – Specadel Technologies)
08.2011 - 04.2019
Customer Care Executive
Allsec Technologies
06.2010 - 07.2011
Bachelor of Commerce -
R B A N M's First Grade Evening College
01.2008 - 01.2011