• To add, value and take the organization to its maximum height with the help of my knowledge and innovative ideas
To learn, grow and achieve high standard as a professional in the field, which could enable me to make a worthwhile contribution toward organization & me
• Working on actual pacing campaign.
• Preparing all report to complete campaign
• Handling the client Delivery.
• Maintain backup of all the RAW reports & MTD dashboards
• MIS preparation and reporting.
• Responsible for coordinating and supporting delivery Project Management
activities
• Maintaining Daily Delivery Dash Board on Real Time
• Tracking the Client deliveries with pacing been maintained
• Maintaining MIS of all the Delivery Projects and sharing with Management on Daily, weekly & monthly Basis
Data downloading, processing, cleaning and formatting the data.
• Login Hrs Adherence Report & Productivity Dashboard.
• PAN INDIA Absenteeism & Late Login & Early Logout Report.
• Pan India Call Log Adherence ( Inbound & Outbound )
• Manpower Utilization
• Data Distribution for across Pan India
• Billing Validation
Being in WFM helped operation by successful Login Hrs completion project for the center.
• Worked as CCE in Tata Motors Desk for initial 18 Months with an Average PMI of 5
After successful completion of 18 months (1stAchievement) I was migrated to a Subject Mater Expired (SME) Cross Functional activity of handling all types of Calling or Green From related queries in Tata Motors (SMS Process) Avaya CMS Monitoring systems etc..
Power Bi Skill
SQL Skill