Experienced professional in Information Technology service management, project planning and implementation, MIS, FMS, system administration, server management, training, IT coordination, networking, technical support, data center operations, IT asset and infrastructure management, and cloud services management. Seeking a challenging position within a corporate organization or company to contribute to organizational growth and advance my career. Strong work ethic, passion for learning and adapting to new challenges, and commitment to achieving organizational and personal goals.
Overview
24
24
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Head of IT
Siddharth Carbochem Product Limited
Mumbai
08.2022 - 12.2024
Managing and successfully implementing the information and computer technology systems including IT Infrastructure planning, deploying and maintaining IT systems and operations
Responsible for developing organization's entire IT strategy for implementing IT Policy and best practices and managing annual/monthly budget estimation for various required products time to time as per the company requirement after discussion with the management
To manage IT Infrastructure setup in the company/subsidiaries and its security & Firewall Network Servers; cloud-based & remote system management, including network operations of the company, and to provide solution as per the requirement of the company, upgrading the IT infrastructure and services
To setup Network Infrastructure in coordination with the IT Team including installation of the communication devices and other network devices and its management, company websites management
We have implemented and managing an FMS system for the IT Related Communication Services, Call logs and procurement of the software/hardware products and its inventory Management
We Build, lead and manage a high-performing technology team, coordination with team members and provide services to the company wide locations including applications level and technical level support, and monitor overall department progress and developing department goals
Email Application service management such as Google Workspace Email service account management and Office 365 Exchange services, Antivirus and other license software management
Application development and implementation as per the company requirement and worked with the Application development team and ERP/Google based FMS system management
Working with departments and units to support their department aims and objectives, assisting and development of short- and long-term computing and technology priorities
Establish and maintain relationships with external technology partners, vendors, and consultants, and communicate with third party vendors for AMC contracts and service level delivery
To setup Data Center & cloud-based servers management and configuration of Cisco, Broadband Routers, Cisco/D-Link/TP-Link Switches, Firewalls, HP Servers, EPABX System and CCTV DVR based system
Providing High Performance Computing System for Synology/QNAP Backup & disaster recovery Solution
Evaluating current IT related requirements and developing overall roadmap to meet future requirements for continuous improvement
Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Manager
TOPVIRT Technologies
Jaipur
01.2018 - 12.2021
IT Consultant for Software implementation & IT Infrastructure Setup for SMB
IT Training & Business Development Manager
Information Technology Sale & Services Management
Managed and motivated employees to be productive and engaged in work.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Manager
Gulf Jyoti International LLC
Dubai
02.2008 - 12.2017
Project Planning, Implementation, Costing and Providing Technical Support and Communicate effectively across the companies with staff members, administrators & others department users for successfully implementing the Oracle based ERP & SAP ECC system for their entire manufacturing units
IT Infrastructure planning, design, implementation, Training, maintenance and budget estimation for various required products time to time as per their requirement in discussion with the management
Leading and managing the IT teams & personnel for IT Support in entire organization
Managing IT systems including computers, workstations, routers, voice, data and office automation
Manage Installation, Configuration, Maintenance and Troubleshooting of Desktop Systems, other H/W, S/W, OS, Servers (Window Server, Print Server and File Server), Networking (LAN/ WAN), Domain, Workgroup, and other peripheral devices including Centralized managed wireless System setup like ARUBA, CISCO & Linksys access point in the campus
Installation and configuration of Antivirus Software like Quick Heal or Mcafee centralized client/server system and client-side mail configuration in Microsoft office outlook and Lotus Notes and web mail services including management of CMS based company website
Data Center Setup Management, Installation and configuration of Cisco Leased line, Broadband Routers, Cisco/D-link Switches, Cyberoam Firewall, HP Servers, Nortel EPABX System, CCTV DVR based system, Security Access control unit, FM-200 Fire Fighting System, Emerson UPS, Emerson Precision AC
Procurement and Management of IT Asset inventory including hardware, Software and Tele Products
Managing, supporting events and meetings with the Audio/ Video/Tele Conference system like Tandberg
Timely update of the comprehensive IT Policy as per the IT security standards
Responsible to keep the records of IT equipment's in asset inventory sheet as per the ISO 27001 internal Audit standards of the organization, to find the leakage and maintain the vendor contact escalation matrix
Working with departments and units to support their IT aims and objectives, assisting and development of short- and long-term computing and technology priorities
Build a strong communication with third party vendors and negotiating contracts and extracting contract and service level delivery
IT Executive and System Administrator
CMS Computers Ltd
10.2006 - 02.2008
Worked as a dedicated System & Network administrator and manage overall IT system activities for CitiFinancial Consumer Finance India Ltd., Nasik in this period
To provide technical service to all the CitiFinancial branches of Nasik & for Remote locations
To provide desktop level technical support & resolve the problem of hardware & networking on site
Installing, Configuring HP & Dell Systems with Windows XP Prof
Client
& also worked on branded machines like HP, Dell, IBM, HCL, and Zenith
Daily client Calls, 1st level support of Web Based Application I-LOAN, Maintaining & Troubleshooting McAfee Antivirus (Client Side), Installing, Configuring & Maintaining LAN, and WAN devices
Completed projects as per CitiFinancial Business Systems Dept Policies, Vendor Co-Ordination, IT Activities as per ISO Standard, Mail Configuration, Support (Exchange 2003), Creating & Maintaining IT Inventory, IT Documents, Logging & Closing User as well as vendor calls as per SLA norms
Technical Support and System Administrator
Geeks Software Pvt Ltd
04.2006 - 10.2006
Provide Technical Chat and Email Support to the clients and handling many customer projects
To manage web servers based on Linux, to monitor the server, check for server loads
User management and web hosting & worked on CPANEL & WHM
To troubleshoot issues like MYSQL database, Apache problems, Mail server & FTP
System Administrator and Computer Instructor
Shree Computers
01.2001 - 03.2006
Conduct computer training for software, hardware & Networking
Conducted 'O' level Computer Course Training from DOEACC
Conducted A+ certification Training Course
Installation of Software's, Hardware and Troubleshooting
Assembling of the PC & Maintenance of the PC's
To setup LAN and troubleshoot it
To solve the hardware & network problems of the clients individually
Installed & troubleshoot operating system like windows-98-XP-2000 & Linux
Configured Outlook Express & Sharing of an Internet Connection
Training to the Staff
To provide services to companies for hardware & network relative problems
Education
B.C.A - computer application
Jaipur National University
D.C.E - Computer Engineering
K.K. Wagh College of Engineering
H.S.C - Science
Bytco College
S.S.C - undefined
S. J. High School
Pune, Maharashtra
Skills
Troubleshooting HP, DELL, IBM Laptop & Desktop Systems
Troubleshooting Mobiles
Troubleshooting inkjet printers
Troubleshooting Laser Printers
Troubleshooting Copiers
Windows Operating System
Linux Operating System
Mac Based Operating System
C/C
Visual Basic
Crystal Report
Oracle
FOXPRO
Tally ERP9
HTML
Certification
ITIL Foundation Certified
Erpprojects
ERP Oracle Based Project Implementation for entire Manufacturing Plant in Gulf Jyoti International, Dubai
SAP ECC Project implementation in the same Manufacturing plant and for their county wide project offices
Knowledge of basic Cloud Computing, Virtualization with Hyper-V, VMware & Oracle virtualbox workstation
Networkingknowledge
Experience of LOCAL AREA NETWORKING & WAN in Microsoft Windows & Linux
Configuration of Windows Advanced Server & Linux, Mac for LAN
Fault finding in LAN if Network Collapses
Knowledge of hubs, switches & routers
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.