Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VINOD C

Summary

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

13
13
years of professional experience

Work History

Risk Analyst

Phone PE
Bangalore
03.2024 - Current
  • Conducted analysis of financial risks and identified areas of potential exposure.
  • Monitored changes in regulatory environment and assessed its impact on risk profile.
  • Developed risk management strategies to mitigate financial losses.

Sr. Risk Investigation Specialist

Amazon
Bangalore
09.2018 - 03.2024
  • Primary function - Risk Management, wherein the emerging risk trends are identified, assessed and mitigated to provide a safe environment for the consumers
  • Handled a project inside the function collaborating with program managers
  • Identified the loopholes used by the seller to commit fraud, drafted a SOP to eliminate the bad actors from the platform
  • Specialized in - Accounts payable, Fraud, Charge-backs, Claims, Credit card compromise, Refunds(complex queues under these segments)
  • Recommended process improvements ideas and changes in the Standard Operations Procedure leading to excellent customer experience upon analyzing the various potential risks involved
  • Collaborated with program team and stakeholders and risky managers on multiple projects, reporting ongoing issues and finding solutions, interpretation on risk involved in the data
  • Facilitated and acted as primary point of contact for risk management, review and reporting
  • Training, mentoring and upskill multiple batches of investigators across segments
  • Consistent performer who delivered results
  • Multiple Employee of the month/quarter awards.

Customer Support Associate

Hewlette Packard Enterprise
01.2012 - 01.2018
  • End to end monitoring of Tickets logged by the customers for HP ESSN products, with the objective of achieving Total Customer Experience (TCE) using various internal tools
  • 3PAR Storage team, non-technical assistance provided to the customers related to 3PAR Storage systems
  • Tools used - SFDC (Sales Force), OPT(One page tool), RADAR.

Education

Bachelor's Degree in Commerce -

CMR Center for Business Studies
12.2015

Skills

  • Team player
  • Quality focused
  • Problem-solving
  • Calm under pressure
  • MS Office suite
  • Risk assessments
  • Solution minded

Accomplishments

  • Identifying process GAPs and providing solutions to overcome them, resulting in excellent customer experience. Multiple accolades and appreciations received for the above contribution.
  • Spartan Award for above and beyond contributions.
  • Multiple Employee of the month and Spot awards.

Timeline

Risk Analyst

Phone PE
03.2024 - Current

Sr. Risk Investigation Specialist

Amazon
09.2018 - 03.2024

Customer Support Associate

Hewlette Packard Enterprise
01.2012 - 01.2018

Bachelor's Degree in Commerce -

CMR Center for Business Studies

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VINOD C