VINODKUMAR G
DUTY MANAGER
THRISSUR,KERALA
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Manager on Duty
ONEDAY PALACE HOTEL
CALICUT, KERALA
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Front Office Manager
DOUBLOON HOTELS
TRIVANDRUM, KERALA
01.2021 - 05.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
Front Office Supervisor
GOVIND GROUP OF HOTELS
THRISSUR, KERALA
08.2016 - 01.2021
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Dispersed petty cash to employees and collected and managed receipts.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
Front Office Assistant
AIN AL FAIDA BEACH RESORTS
U A E, AL AIN
02.2010 - 07.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Reduced wait times for visitors by implementing more efficient check-in process.
Cashier Supervisor
ONETOONE HOTELS AND RESORTS LLC
ABUDHABI, U A E
08.1998 - 02.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
Front Desk Receptionist
VANAMALA KUSUMAM
THRISSUR, KERALA
06.1994 - 07.1998
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Bachelor of Arts - HISTORY
SREEKRISHNA COLLEGE
THRISSUR,KERALA 06.1989 - 03.1994
High School Diploma -
SREEKRISHNA HSS
THRISSUR,KERALA 06.1988 - 03.1989
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Verbal and written communication
- Customer service focus
- Scheduling proficiency
- Industry Awareness
- Staff Management
- Goal-Oriented
- Employee Motivation
- Operations Management
- Staff Discipline
- Tally,Hotsoft,Infinite,Glowsis experience
- Industrial hygiene
DECLARATION
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
KANNADA
Intermediate (B1)
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
TALLY,HOTSOFT,INFINITE,GLOWSIS
Interests
COOKING,MOVIES,MUSIC,CHESS
Timeline
Manager on Duty
ONEDAY PALACE HOTEL
06.2023 - Current
Assistant Front Office Manager
DOUBLOON HOTELS
01.2021 - 05.2023
Front Office Supervisor
GOVIND GROUP OF HOTELS
08.2016 - 01.2021
Front Office Assistant
AIN AL FAIDA BEACH RESORTS
02.2010 - 07.2016
Cashier Supervisor
ONETOONE HOTELS AND RESORTS LLC
08.1998 - 02.2010
Front Desk Receptionist
VANAMALA KUSUMAM
06.1994 - 07.1998
Bachelor of Arts - HISTORY
SREEKRISHNA COLLEGE
06.1989 - 03.1994
High School Diploma -
SREEKRISHNA HSS
06.1988 - 03.1989
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