Vinod Gaddirala

M365 Engineer

• Managed Exchange Online mailboxes, shared mailboxes, and distribution lists.
• Configured and maintained SharePoint sites, OneDrive accounts, and Teams channels.
• Assigned and monitored Microsoft 365 licenses, ensuring compliance and cost optimization.
• Implemented and monitored Multi-Factor Authentication (MFA) and security policies.
• Configured Microsoft 365 security and compliance settings, including DLP, retention policies, and audit logs.
• Provided end-user training and support for M365 applications.
• Provided end-user training and support for M365 applications.

Active Directory (AD) Administrator.

• Created and managed user accounts, groups, and organizational units (OUs).
• Managed password resets, account unlocks, and MFA setup.
• Maintained AD security and hygiene, including periodic audits.
• Handled group policy objects (GPOs) for device and user management.
• Provided AD support for on-prem and hybrid environments.
• Monitored replication and AD health, resolving any issues proactively.
• Managed service accounts and ensured least-privilege access for applications.

Vulnerability SME, Endpoint Management

• Managed vulnerability assessments and ensured timely remediation of security gaps.
• Coordinated with IT teams to deploy patches and software updates across all endpoints
• Used Intune to deploy applications, updates, and security patches to Windows devices.
• Worked with Jamf for Mac device management and software deployment.
• Handled Level 1 escalations, troubleshooting endpoint and patch-related issues.
• Ensured systems were updated regularly to meet organizational security and compliance standards.
• Monitored patch deployment status and resolved failures to ensure 100% coverage.
• Maintained documentation of patch cycles, escalation workflows, and remediation steps.
• Collaborated with cross-functional teams to implement security policies and endpoint hardening.

Identity & Access Management (IAM) Specialist

• Onboarded/offboarded users with proper role-based access controls (RBAC).
• Managed Azure AD and Active Directory (AD) groups and permissions.
• Configured Single Sign-On (SSO) and conditional access policies.
• Monitored and resolved identity-related incidents and access requests.
• Maintained compliance with organizational IAM policies.
• Implemented password policies, account lockout policies, and MFA enforcement.
• Integrated IAM solutions with third-party SaaS applications.
• Assisted in designing and implementing least-privilege access models.

• Provided first-level IT support for global end-users, addressing hardware, software, and network issues.
• Logged, tracked, and resolved tickets using ITSM tools, ensuring SLA compliance.
• Assisted users with password resets, account unlocks, and access-related requests.
• Escalated unresolved issues to Level 2/3 teams following defined processes.
• Provided remote support via phone, chat, and email to a global user base.
• Managed software deployment and patch updates using SCCM, ensuring endpoints were up-to-date.
• Created and monitored deployment packages, troubleshooting failures in SCCM deployments.
• Assisted in asset management and inventory tracking through SCCM reports.

• Provided first-level IT support to healthcare end-users, addressing software, hardware, and network-related issues.
• Logged, tracked, and resolved tickets using ITSM tools, ensuring SLA compliance.
• Assisted users with password resets, account unlocks, and access requests.
• Troubleshot electronic medical record (EMR) systems, email clients, and basic desktop applications.
• Escalated unresolved issues to Level 2/3 teams following defined processes.
• Guided users through standard troubleshooting steps and best practices.
• Maintained documentation of recurring issues for the knowledge base.
• Monitored ticket queues to ensure timely responses and closure.
• Provided remote support via phone, chat, and email for healthcare staff.