B-1204, Teenmurti Summit, Jay Maharashtra Nagar, Boriwali(East), Mumbai
Summary
Enthusiastic Academic Program Coordinator offering 15+ years experience overseeing daily program operations and administrative tasks. Proven leader with expertise coordinating with faculty, students and community leaders to achieve program goals. Organizational leadership professional seeking to leverage background into Academic Program Management role with a progressive institution.
Overview
21
21
years of professional experience
Work History
Course Coordinator
Thakur Institute of Management Studies & Research
Mumbai
05.2014 - Current
Planned, Organized & Coordinated overall activities of Part-Time MBA Program for working Professionals
Implemented policies, procedures and programs to carry out educational standards and goals.
Successfully handled entire admission process, including student enrollment & registration at University of Mumbai
Prepared of semester wise academic calendar, time table, and faculty schedule for smooth conduct of lectures, activities & examinations
Reviewed and evaluated programs for compliance with state, local and government regulations.
Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success.
Efficiently managed day-to-day educational aiding operations, including lesson planning, student guidance, curriculum implementation and continuous improvement of industry best practices.
Coordination of guest sessions, MDP sessions, and various events throughout year.
Performed classroom and teacher evaluations and completed observation reports.
Advised students on course selection, progress toward graduation and career decisions.
Prepared and maintained personnel reports and records for officials and agencies.
Monitored student progress and assisted students and teachers with resolving problems.
Deputy Manager
HDFC Bank
Mumbai
06.2007 - 12.2013
Monitored central process of overdraft against fixed deposit by scrutinizing loan agreements and other legal documents
Ensured KYC verification and processing of various account opening forms
Managed all instructions such as signature additions and deletions, name change instructions, and address change instructions
Collaborated with branches and departments to resolve customer instructions, queries, and complaints within defined timelines
Provided comprehensive support and resolved queries regarding account opening process and documentation.
Completed documentation for new accounts in alignment with bank policies and procedures.
Coordinator (Mortgage Dept.)
Citibank N.A (Through DST-Shelters)
Mumbai
10.2004 - 05.2007
Coordinated between Sales team and Credit team to ensure smooth workflow and timely loan processing.
Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Social Worker
Vimla Vikas Kendra
Mumbai
05.2002 - 05.2004
Coordinated & managed all community based Social cause programs for pavement dwellers especially children & youths.
Drove planning and implementation of yearly programs such as Summer Camp, Annual Day, Women's Day, Christmas Party, and Sports Day.
Implemented social service interventions to achieve treatment goals and address client needs.
Visited clients at residence for home study assessments to assist courts with custody decisions.
Education
BCOM (Bachelor of Commerce) -
Mumbai University
05.2001
Diploma in Business Management - Finance
ICFAI
Tripura
01.2009
Certificate Course in Para-professional Social Work -
Nirmala Niketan College of Social Work
12.2001
Skills
Excellent organizational and coordination abilities
Learning Outcomes Tracking
Document Management
Planning, supervision & leadership
Performance Tracking and Evaluation
Strong attention to detail
Effective communication and interpersonal skills
Proficient in MS Office (Word, Excel, PowerPoint),office 365, Google workplace, Zoom
References
References: Available upon request
Languages
Fluent in English, Hindi & Marathi
Timeline
Course Coordinator
Thakur Institute of Management Studies & Research
05.2014 - Current
Deputy Manager
HDFC Bank
06.2007 - 12.2013
Coordinator (Mortgage Dept.)
Citibank N.A (Through DST-Shelters)
10.2004 - 05.2007
Social Worker
Vimla Vikas Kendra
05.2002 - 05.2004
BCOM (Bachelor of Commerce) -
Mumbai University
Diploma in Business Management - Finance
ICFAI
Certificate Course in Para-professional Social Work -
Nirmala Niketan College of Social Work
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